The Swan Hotel and Spa

The room decor but the staff in the spa were lovely

Bath needed cleaning but that’s ok I cleaned it, probably another lock on the inside of the loft suite and a next time discount code?

Rooms lovely and clean

Staff , short staffed , rude staff

The staff

Hotel was very hot in the bedrooms in the old section, air-conditioning still not working and when i asked for a fan they did not have one, i was fuming.

We had a couple of pizzas from the dudes dough van outside the hotel. There was no system for telling us when they would be ready, outside of a 15-20 minute window, so we had to guess when they would be ready, we waited the full 20, and they were a bit cold when we got them. The base was burnt all over, the sauce tasted like it was just passata poured over. And the toppings were scarce. Pizza was really poor. Staff were lovely as always, and the location is great, seems like a lack of organisation and training from the top down. Worth a visit, just don’t get the pizza.

We booked this hotel for a wedding at Townhead Estate. In terms of location for this venue, it was perfect. Staff were friendly enough and there was a nice atmosphere around the hotel with it being sunny weather. However, we did feel a little hard done by for the price we paid. Although clean and I have no complaints regarding noise level, our room looked shabby. The carpet looked past its best and the furniture looked scruffy. Our biggest problem was the fact that the air conditioning was not in use. It was a heatwave, so the temperature was extreme, but I felt that this should still be available to use. We had to sleep with the windows open all night. The breakfast we felt was average. We were allowed one hot drink, then had to pay for any extra and my husband ordered a sausage barm that never arrived. We did not use the spa, so couldn't comment on that part. Our friends, another couple staying for the wedding also had similar issues.