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8.4 / 10 Guest Rating

Xkeban Tulum

Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760, Tulum, MX

Xkeban Tulum - main view

About the Property

Rooftop Terrace with Stunning Views
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Dining Options For Every Taste
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Comfortable Rooms with Modern Amenities
Make yourself at home in one of the 19 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected.

Book now for a memorable stay at Xkeban Tulum, where comfort and convenience meet luxury and style.

Facilities & Amenities

Free WiFi
Designated smoking area
Concierge service
Wheelchair accessible
Outdoor furniture
Breakfast available (surcharge)
Safe-deposit box at front desk
Front desk (limited hours)
Tours/ticket assistance
Free self parking

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

Available Rooms

Design Room - Photo 1
Design Room - Photo 2
Design Room - Photo 3
1/3

Design Room

1 King Bed312-sq-foot individually decorated room with a balcony/patio Internet - Free WiFi 25+ Mbps Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and free bottled waterSleep - Hypo-allergenic bedding and bed sheets Bathroom - Private bathroom, shower, and rainfall showerheadPractical - Wardrobe or closetComfort - Air conditioning and daily housekeepingNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-Smoking

29 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarShowerAir conditioningHair dryerPrivate bathroom

Design Room

Non-refundable
Room Only
20% OFF$108.25

$86.6

Includes taxes & fees

Guest Reviews

8.4
Excellent23 verified reviews
AI Summary

Guests highly rate the helpful staff and frequently praise the good location.

Categories

Cleanliness5.4
Service9.4
Location8.9
Room Quality7.9
Amenities8.9
Value for Money8.9
Food and Beverage8.9
Overall Experience8.8

Select topics to read reviews

E
Eduardo
Verified booking
Standard Room
Stayed in Aug 6, 2025

"Good"

2.0

we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.

Helpful?
M
Michael
Verified booking
Standard Room
Stayed in May 3, 2025

"Exceptional"

10.0

Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.

Helpful?
M
Monia
Verified booking
Standard Room
Stayed in Apr 15, 2025

"Xkeban avril full spirituel hotel"

8.0

La musique sur le toit jusqu’à 11h le week end on savait pas Les murs ont des oreilles

Helpful?
J
Junissa
Verified booking
Standard Room
Stayed in Feb 14, 2025

"Lovely "

8.0

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel

Helpful?
J
Juan
Verified booking
friends
Standard Room
Stayed in Jan 17, 2025

"Exceptional"

10.0

Great people

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jan 15, 2025

"Must go! "

10.0

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!

Helpful?
J
Joran
Verified booking
Standard Room
Stayed in Jan 10, 2025

"Exceptional"

10.0

Nice vibes, great people. Really liked the room!

Helpful?
L
Luis
Verified booking
Standard Room
Stayed in Jan 6, 2025

"en la selva, pero tambien de la ciudad, excelente"

10.0

desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel

Helpful?
X
Xavier
Verified booking
Standard Room
Stayed in Jan 4, 2025

"Excellent"

8.0

Fix the roads

Helpful?
M
Merilyn
Verified booking
partner
Standard Room
Stayed in Dec 3, 2024

"Exceptional"

10.0

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!

Helpful?