Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

We stayed 7 nights at Royalton Splash Riviera Cancun with our 3.5-year-old and friends who also have two young daughters. We travel to Mexico every 3 months and, despite reading mixed reviews, decided to give this property a try. Unfortunately, the experience fell short in many areas. Check-in on day one took almost 2 hours at the Expedia lounge as staff kept going back and forth with their manager over text about possible upgrades. After all the delays we ended up keeping our original room. When we walked in, we noticed visible mold in the bathroom, and the building itself was surrounded by active construction. At night, even with white noise, we heard cleaning crews in the hallways, and at 6am loud banging and dragging furniture above our suite woke our daughter. After complaints and more back and forth, we were eventually moved to another room the next day. The food was another disappointment. The buffet repeated the same items daily, often ran out of food, and the poolside options were extremely limited. For a family stay, variety and convenience were lacking. The resort also felt much smaller than advertised, with limited activities, and would have been boring if not for traveling with our group of friends. On a positive note, some staff stood out for their service, especially Eduardo, our concierge, and Mardo, a buffet waiter. Still, overall this resort does not live up to Autograph Collection standards. I would recommend looking at other resorts.

The staff and resort were nice & my two rooms were upgraded which was a plus. I enjoyed my stay and would recommend others to stay her.

Clean room & great view, a lot of options for food & good drinks as well They treated us VIP at check in, at Hunter Steakhouse & shoutout to Mr Fransisco & the manager of the restaurant

Nice & respectful people good service

Superb resort , respectful staff , great hospitality

Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support

Beautiful beach. Clean property very nice resort

Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.

The room was clean and comfortable. All the staff were friendly and accommodating and helpful. Only con is the morning calls that woke us up multiple times.

overall 7/10