Toh House Luxury by Boutique Apartments MX

The apartment was so nice and quite spacious

The pool needed to be cleaned. It had lots of leaves on the surface. I informed the owner and he assured me it was meant to be cleaned every morning but he did not own the pool so he couldn't do anything about the management which I understand.

We did not receive any check in instructions from Toh House. When we arrived at 930pm, we called the # to ask how to get in and were told they had messaged through the Expedia app. We received no messages so asked for an email to which we were told they don't email due to safety. After a lot of trying to get the message through Expedia, we finally got them to send us an email. When we got to the suite, it was unlocked. There is no staff or security of site so we called the Property manager again and let them know. Then we discovered the lock was not working and suite could only be locked from the inside. I told the Prop Manager that we would be out all the next day and I did not feel safe leaving the suite unlocked with all my belongings inside. I was assured they would come and fix the lock at 9am. I had to carry our passports and cash with me all day because the suite door did not lock and the safe was already locked and we could not get into it. There was also NO hot water! we ran the shower for 30 mins and took freezing showers and were told both things would be fixed in the morning. I sent an email and a message on Expedia app to remind them that we would be out and they could go in an fix both issues. When we returned at 11pm, again the suite door was unlocked. No one came to fix the door (Just change the batteries in the lock) or the hot water issue. When I called to question, I was told the manager didn't want to enter the suite while we were out. Horrible service!

Muy buena estancia, sin problema alguno solo que la comunicación con las personas encargadas muy dificil

La propiedad excelente solo que alrededor había una construcción y hacían mucho ruido en la mañana

Todo bien

Muy bien en casi todos los aspectos, lo único que a mí no me gustó fue el trato del personal de Mantenimiento.

Really amzing place very clean my family loved it definitely a place to stay next time we go.

Location was great in private community. Parking was convenient and entry to apartment. They responded to my feedback right away so I appreciate that.

Smelled like closed in, toilet didn’t flush immediately, the door in the bedroom was hard to open if closed and the pressure in the other bathroom was low, the couch was not comfortable it was flimsy.

Security and friendly staff.

Bedroom sheets were dirty and have hairs under the covers. No shampoo body wash and hairdryer like advertised. Safe was not operational. Showerhead was rusted and molding. We were not able to take a shower the first night I was there. we had to wait for staff to come back the following day to fix issues which took out a huge part of our first and second day of vacation. The biggest issue no sunlight into the apartment at all. Very stuffy place to vacation. Took forever for swimsuits to dry and it was depressing to be inside. Pool at roof was very dirty as well.

Todo de acuerdo a lo ofrecido.