Kasa Scottsdale Quarter Phoenix

We had a great experience with this place. Like many other reviews state the check in process can be a bit confusing if you aren’t a detailed oriented person, however the instructions and details provided in the email prior to your check in are extremely accurate. The good: Truly an amazing property! Nothing but the highest of amenities and the perfect location. Everything that you need is within walking distance. The gym, pool, and the communal areas are everything you expect from Scottsdale. The host answers texts extremely quickly to any known issues and you are given a designated underground covered parking spot so no fighting for a spot like at every other hotel. The bad: The check in process can be confusing however if you do your homework and read all the emails that are sent to you, you will be ok. When we arrived the right elevator that we were instructed to use was out of service so we had to reach out to the host. The elevator that you take to go out the entrance by Culinary drop out did not accept our key or the multiple pins we were given to come back in so we had to walk all the way around to the other side of the building. The shower door did not have a full seal so water would leak out on the floor and make a mess. The window shades did not have a full seal so the sun would wake you up at 6 am. No sleeping in. Overall, this place is amazing and blew expectations out of the water. I wish I could give it 4.5 stars. Because that truly is what it deserves.

Love this location! Great stay, very clean and has everything you need!

As other people have said in reviews, the process of getting in is a bit difficult. When I tried to log in for the instructions the Kasa site was crashing so I had to figure it all out on my own and use my memory from reading through them a few times already. The garage opener bar code thing doesn't work unless you get out of the car and walk under the sensor. The elevators are tricky to figure out as well. It was a stressful experience but we finally got in and settled. The room was great, property is nice with a beautiful pool and outdoor bbq area, pool table, amazing gym and the location is perfect. There is a lot of bang for your buck and I would choose staying here over hotels in the area even though it is a bit of a pain to check in and check out. The next time will go much smoother now that I understand how it all works. I look forward to staying there again soon.

Our stay at Kasa Scottsdale Quarter was amazing. The apartment was super clean and roomy, close to great shopping and food. Will definitely plan to stay here again. The communication regarding check-in, check-out, parking, etc was excellent and seamless. Highly recommend.

Is part of an apartment building which is confusing to enter to the property

Heads up, you must read the fine print. This is an Aparthotel, basically subleased apartments in a lock down type security apartment complex. There is no building called Kasa, it's apartments called Vitri. It is not a hotel, and there are no staff on sight. GPS does not find the address well, we walked for 30 min. being taken in different directions. Make sure you do all your check in protocols, you'll need codes to get in, and unless you want to stand out in a dark street at night waiting, forget doordash. But you can walk to the restaurants at Keirland. It took us 30 minutes to find it by GPS, finally called to find out we were looking for a hotel, but it's not a hotel called Kasa. After doing our 15 minute check in of uploading drivers license, picture, etc,(because I expected to just check in at a front desk, which this isn't) I was told to go to the fourth floor. But the elevator only went to a third floor. Walked all around there for 20 minutes to try to find a human being or a fourth floor, finally said screw it and got another hotel. They did refund 50% for this inconvenience, but that was after a couple hours of calls and emails. Just be aware what you are getting. Place looked nice, but given that we gave up finding our room after 50 minutes, I can't say much more than that. Very tight security. Codes for door, elevator, etc. So, read all the instructions for the details. Don't expect to just show up to a hotel. It's not that kind of place.

Awesome experience. I don’t have anything that I think they could have done better. The virtual check in is my favorite part about Kasa properties. It is easy and I don’t have to deal with anyone- you can do it all on your own. Their instructions are very very clear and they even have photos to visualize everything! I try to find Kasa properties everywhere I go!!

virtual check in was a disaster, parking pass not in room, requested it and was told it would be delivered it was not.

The check-in instructions were quite confusing for this property but once we figured everything out, we really enjoyed staying here. Loved the location and the amenities. Awesome pool area and workout room! We would definitely stay here again.

Nice property, close to restaurants and shopping.