Number 19 Brighton

Damp, dark basement level room. Help desk phone lines quite bad, tried three times. Main door initial opening instruction not clear, main door open code changed without notification - required call to help desk. No working table nor working chair.

Number 19 was a great hotel stay, the management were completely understandable and lovely suited all our needs and would recommend it

Property tho easy to find was hard to enter due to no on site staff and no voear instructions on how to enter property through touch screen keypad. Room was a moderate size but only one cup for two people to share, tv had zero channels to watch and surrounding area of property is unkept, dirty and looks like most buildings on their last legs the whole of Brighton needs work to bring it up to standards

There were no towels in the room and although I spent half an hour on the phone to the given numbers the only reply I got was that the number dialled was for reservations only.. The second number rang out. Could not find any instructions of how to deal with a problem in the building. Also the tv was set on a foreign channel. Once again no room information on how to operate.

Where do I start? Firstly we called up and they said we are able to leave our luggage there anytime after 12. We arrived at 12 and called up as no one answered the door. We were told someone would be with us in about 2/3 mins. We waited 1 hour and no one had come. We left as we didn’t want to waste the day and by that time it had gone 1pm. We came back at about 3:30/4 and called up as nothing had been made clear earlier on, or any time on how to clock-in as staff were there answering the door. Both the numbers we had previously been given were going straight to answerphone. After about 30 mins I got sent an email with a code but still no instructions on how to use the code. After we figured out how to get in, we went up to our room.The room looked nice and the bed was comfortable, we had some hope.Until we found out the toilet door had no lock on, the toilet was broken, the light on the mirror didn’t work, it didn’t flush and finally the shower was kept going very cold when turned up warm. One of the windows didn’t fully shut and one of the wardrobes was screwed shut? We will not be staying again.

I had to call the company to recieve details of entry as they still hadnt sent me codes etc to enter. The room was tiny and i had to rearrange the room to enter the bathroom as a cabinet was blocking the door. The pillows were so hard i woke up with neck ache. A fire alarm error went off at 4am. I had to call up the company again to sort it out which took a while- i had to disable it as landlord/owner wasnt mearby to check out the error code. To top it off its so noisy, had people shouting at 6am. Genuinely one of the worst stays in my life.

Virtuell incheckning som inte funkade. Namnet på hotellet och namnet på dörren olika😳. Trasig toalett och smutsiga lakan. Inget ”hotell” som jag kan rekommendera.

It's a nice place for the price, very clean. Tea / coffee facilities were good. The room was a but tired with the lavatory seat completely broken and the bathroom mirror frame falling to bits. I did find one very amusing thing...they had bought a picture frame and just put it up without adding a picture. Very odd! All in all a great proce, very clean and fuctional.

Room looked old with rough paintjob in bathroom and on walls of bedroom. Wrong pincode for getting into our room(even had a fellow guest try to get us in to avail) we had rung the helpline on email for any problems, and they made out like it should've worked but then gave us another code for door! Shower went from boiling hot to freezing in 10 secs which was rather unpleasant, And toilet seat just about coming off...overall a disappointing stay. Thank goodness we only had two nights there....

Good room neat and clean . Accessible for shops and beach