Number 19 Brighton

Room was down in basement but adequate for our needs for 1 night.

good location

The room had definitely not been cleaned for a while and in particular the bathroom. The hostel staff came to look, agreed it was disgusting and suggested they would send the cleaner the following morning. No cleaner came the following morning. Stains all around the toilet and what appeared to be coffee splashed over the walls and shower. There were also cigarette butts blocking the sink plug hole. Vile place with staff that have no interest in correcting the issues.

Poor communication with payment style They only wanted cash Got to the hotel at 3pm and there were several people waiting to be checked in. Check in was over the phone with a PIN number and we waiting 30 mins outside Once we were let in the property was fine other than a really heavy front door that closes very quickly and sometimes catches ur heel if you don’t get out in time Room was fine. Nothing special but was ok Needs a smoother check in process if it’s over the phone style if I would comment on anything they need to change

Paid for two single beds and ended up with a double. Place was dirty and had a horrible smell definitely not worth the money I paid.

Would help if you could actually get into the property without the door jamming. Nobody available to answer the phone. Do not stay here unless you want to risk being locked outside the property without your belongings!

Hotel cancelled my reservation. made one attempt to call me 30 before i arrived while i was driving.

Very basic room with NO HOT WATER! Avoid.

Unsafe with fire security issue, the place was closed but still rented out??? First problem. On arrival at 3.10 pm (automatic checkins only, no staff on site) even outside the building I could hear that the fire alarm was off. Once I entered the building, I called the hotel number and I was promised that the faulty alarm would be fixed shortly. The second problem. Once I unlocked the door to my room, my key got stuck in the lock what was already falling apart, very old as everything in the building. I notified the hotel staff by calling them and got another 'promise' that this would be fixed. Then I left the hotel to explore Brighton. After three hours, at 6 pm I received a call from a hotel staff asking me if I managed to check in. In response, I had to remind the fire alarm problem and the stuck key problem. The person 'promised' that their colleagues would fix the issues. Once back to the hotel at 8 pm, surprise, surprise! Nothing changed. Then I checked the fire alarm panel and found a servicing company A&T number. Their response was "call fire brigade on 999.This building is and was closed and not to be rented out." So I called 999 who arrived in 2 minutes and then a neighbour mentioned that there was a flooding in the building what damaged electricity and the place seems to be unsafe, confirming A&T reply. Finally at 9 pm I left back to Cambridge. I asked for a refund, got nothing so far. Hotels.com promised £30 in vouchers even though I paid £120 for the night.

Faltou água quente e a chaves da porta do quarto ficava presa na fechadura sempre que a tentávamos tirar. A limpeza ficou aquém do desejado.