DoubleTree by Hilton Sanliurfa

tout c’est était parfait très propre le personnel était parfait

Urfanın parlayan yıldızıdır. Çok memnun kaldık.

The beds were excellent and the facility was great but for one serious flaw and a couple smaller problems. The bathroom was excellent. It should have been a great place to stay.

When we arrived the room temperature given on the thermostat was 30 degrees C., 86 degrees F. We attempted to turn on the AC but it always reverted to the heat setting. We called the front desk to get assistance. The front desk personnel did not have adequate English to deal with the issue. I switched to Turkish and was told someone from maintenance would come within five minutes to help. No one showed up for an hour so we called again, by now long perspiring. I was told that maintenance had taken care of it from a central location. We asked that someone come and they finally did. They said the AC had been turned off for the season since it was now autumn (it had been only 85 F outside that day). So when I turned the thermostat to cool earlier they remotely turned it off again. They said they had now enabled AC for our room and that it would be cool within 30 minutes. The next morning the AC was still running and had not reached 73 F. There was a minibar in the room with no information about it nor a price list. When we asked for a price list we were told that there was one in the room. There was not. In this supposedly international class hotel the staff could not speak a complete English sentence.

Tertemiz son derece lüks bir otel.Çok sessiz. En ufak bir gurultu yok son derece rahat uyudum. Yatak takimlari yastiklar mobilyalar son derece konforlu ve temiz. Urfa da boyle bir otel bulabilecegimi hic dusunmemistim. Tek eksikligi kaldigim odanin ufak olmasiydi. Kontrol etmwdim ama buyuk oda tipleri de vardir mutlaka. Ben tek kisi kaldigim icin yeterliydi. Otel icinde starbucks ve big chefs olmasi da buyuk bir şans. Kalhvalti cok cesitli ve lezzetliydi. Personel son derece nazik ve yardimsever.

Ailecek 2 gece konaklama yaptık, temizliğiyle, kahvaltıysa, kaldığımız odaya kadar herşey çok güzeldi. Resepsiyondaki arkadaşlara ilgilerinden dolayı çok teşekkür ederiz.

Конфортно, много чисто и тихо . Закуската е богата и вкусна. Благодаря...

I was disappointed with the staff. I'm a Hilton honors member, I stayed three nights and on my last night i asked for late check out. The man at the front desk just said no without looking at anything. I mentioned I'm an Honors member and he still said no that I would have to check out at 12pm.