Staybridge Suites Wilmington Downtown by IHG

Well decorated. Did not feel corporate. Really friendly staff. People make a big difference.

Cleanliness of the grounds and room + free breakfast/social hour and great staff.

The wifi was slower and did not cater well to zoom meetings.

During my stay, I observed that some younger staff members were smoking in the front area, disregarding the no-smoking policy, which also led to guests smoking near the entrance. Additionally, the younger female staff members spent much of the evening on their phones and engaging in unprofessional interactions with guests. When requesting service in the mornings, none was provided. Over the course of five days, I had to purchase my own toilet tissue and trash bags, wash my own sheets, and place them on the bed myself. Despite asking daily for housekeeping service, it was never received. This resulted in trash accumulating, towels having to be washed by us, and a persistent odor of smoke from staff members, which was unpleasant. Given the cost of our stay, the lack of service was disappointing, and we expected a higher standard of professionalism. On a positive note, the hotel itself and the older staff members were exceptional. The woman who managed breakfast each morning was especially respectful, kind, and attentive—qualities that reflect strong leadership potential. She would make an excellent manager.

The location

Maybe a pool would be nice. Loll