The Lion at Malpas

Lovely pub restaurant with excellent food and friendly staff. Well decorated, well-stocked, comfortable rooms at the Inn with safe, free parking - very convenient for a short stay when travelling.

PUB: Although staff were very friendly, they seemed inexperienced or not particularly well trained. Small oversights in restaurant service (e.g. pot of tea served without milk, no cutlery or salt & pepper on the breakfast table, dirty plates & cups not cleared) slightly tarnished the otherwise aesthetically pleasing, warm, and comfortable pub restaurant experience. The chef deserves a special mention, though, as the food quality at dinner and breakfast was excellent. ROOMS: Staff inexperience and an apparent inattention to detail or lack of oversight on the accommodation side of the business showed most here. There is no obvious reception area for check-in or check-out. The restaurant staff have to attend to you in between their busy food service duties. When booking, I specifically requested a room with a bath and to check in an hour early, so that we could rest immediately after enjoying lunch at the pub (as I explained in detail in my written request). An automated response on the Booking.com platform simply pointed to an additional £10 per hour booking fee for early check-in, not addressing my specific request. In the end, we stopped for a long lunch elsewhere on our trip down to Malpas to delay our arrival until the official check-in time, instead of our preferred option of enjoying lunch at The Lion Pub and retiring to our room immediately after lunch to rest. On arrival just after the official check-in time of 15:00, there was no longer a room with a bath available - my request had clearly not been read or considered. We were left with the uncomfortable choice of either twin beds or a shower, instead of a double bed (labelled as a King bed on the Booking.com platform) with a bath, as requested - further hampering our desire for a rejuvenating afternoon rest on our travels.

We enjoyed the location and beauty of the buildings and courtyard. The pub restaurant is also very lovely in decor!

Our sink was clogged unfortunately. We also found the food to be sub par for dinner (chips cold, burger menu outline not what the burger was given) but the breakfast was much better.

Lovely hotel and location. Friendly staff.

I was cold!

Staff are just super friendly yet professional .. rooms wonderful x bar restraunt decor lovely and food exceptional

Staff - real credit to organisation . Waitress at dinner and another at breakfast . Super happy energetic and just lovely

Excellent.

Lovely feel to the place, nice room and delicious breakfast

N/A

Lovely accommodation and great breakfast

Nothing