Super OYO 90562 J Hotel PJ

Staff was kind and when I asked if they have a scale they gave me.

For this 3 night stay I paid 240.84 MYR. They gave me a Room 109, which is on the same floor as the reception. I came to the hotel and I give my passport and they ask for PDF - booking confirmation. OK, I give them that too and they ask me for proof that tax was paid. I tell them to look at their database and they said they don't have it and that I need to have it, and they waste 10 minutes of my time. So I can't get my room until I show that part of receipt or until I pay Tax that I already paid, but then I can get it refunded next time I show the proof. I don't know if the Hotel or Booking.com are wrong, but a customer should never wait. Then I go to my room and write to Booking. com and no answer from them. Then when I came to the room, it was around 10 PM, there is a loud music from the bar downstairs. They should write that there is a loud bar below... Not possible to sleep until 1:30 (loud music, and then from 1:30 less loud), 2AM, even with earplugs until 1:30 AM. Then in the morning I complain about the noises and they said they will give me another room. However, the guy at the reception has calls with someone at 9 AM, on the speakerphone... Is that professional, is that hospitality? I asked for cancellation for the next 2 days and they say that I have to contact Booking.com for that... If I come here on holidays to recharge my batteries for next month, is this what I should get? Staff is kind, but no common sense and organization. I asked Manager on the 3rd day to cancel the room for the last day and give me back money for that they and he says it's not possible by them, but by booking.com, if it was direct, they would do it. I told him about personal calls of his staff in the morning and I thought they would stop but no. Since I could hear everything on the reception from the room 109, why do they make unnecessary noises in the morning... Not just that, on the last night they were super loud, having phone calls at 2 AM.

I had booked a room for 6 nights. On the 2nd day around 1pm they turned the light off (in my room only), without saying a word. They knew the room had no window and they knew I was inside the room. I came up to the staff and questioned this, they turned the light back on, but instead of saying sorry they started stomping feet angrily on the stairs. I have a video for everybody who is interested.

NA

No tv No mineral water No tissue and toilet paper Low water pressure Worse than India rural area hotel

The staff was incredible but the air conditioning didn't work in my first room. The walls are very thin and you can hear someone's alarm at any time of the day.