Krystal Grand Puerto Vallarta All Inclusive

La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.

I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.

I was given a room with a construction view and I payed for a pool view , after the switch us they gave us a

Still excellent best location

Nice and clean resort. Beach is right at the backyard. Friendly employees.

Paid for a partial ocean view which we got but had to look out at the construction site as well. Breakfast was probably the best meal and that still wasn’t great. Would not recommend this hotel.

the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.

Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.

Very disappointed- lack of food options - especially dinner. A la carte restaurants are not open every night and can be difficult to get a reservation Hotel is very run down!!!! Basic Typical pool/beach chairs is an issue too