Krystal Grand Puerto Vallarta All Inclusive

Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers. Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.

On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.

We were disappointed with the food choices and dining experiences. We would have preferred more options and felt the same food was repeated day after day. We found ourselves dining off resort more than we anticipated. Our room was fine but we needed to ask the desk a number of times during our stay for hand and wash towels for the bathroom.

Food was great great service from bartenders.

Nice rooms. Good service. Food could be btter

The facility had restricted areas and dinner to available

Excellence

They do not have water so everynight, few trucks coming to bring water to the site, causing super loud noise at the middle of the night. On our 2nd night, no water in general, no shower, no toilet, that was a nightmare. Beside that, room needs an upgrade, staffs has 0 English and super unfriendly. Too much busy during the holiday which we can understand, but with the low consideration to the others of the local people, the buffet everyday become a show. I witnessed two times that two ladies put their unused foods back to the bowls on the counter for everyone. Talked to staffs to remove that bowl but nothing changes. I come back to check only to see the punes with some touch of the lady’s mayonnaise (from her dirty dish) still there, gross.

I was very happy there and I’ll definitely be back

In one word. Trash