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2 / 10 Guest Rating

Eleven by BFH

Gonzalo Guerrero II Mz. 26 Lt. 4, Playa del Carmen, MX

Eleven by BFH - main view

About the Property

Recreation Amenities and Rooftop Terrace

Indulge in the outdoor pool or relax on the rooftop terrace, soaking in the stunning views.

Complimentary Breakfast and Wireless Internet

Start your day with a delicious continental breakfast and stay connected with free wireless internet.

Centrally Located with Modern Rooms

Conveniently situated in Playa del Carmen, Eleven by BFH offers modern air-conditioned rooms with balconies.

Book your stay at Eleven by BFH for a perfect blend of comfort and convenience in Playa del Carmen.

Facilities & Amenities

Free breakfast
Health or beauty spa nearby
Express check-out
Free beach club nearby
Free WiFi
Luggage storage
Express check-in/check-out
Continental breakfast
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

* Pool access available from 9:00 AM to 9:00 PM. * One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast. * Only registered guests are allowed in the guestrooms. * No pets and no service animals are allowed at this property. * Cashless payment methods are available for all transactions. * Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

2
Good21 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

B
BAISHENG
Verified booking
Standard Room
Stayed in Feb 10, 2025

"Exceptional"

10.0

Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse

Helpful?
A
armando
Verified booking
Standard Room
Stayed in Jan 29, 2025

"no regreso a ese hotel "

2.0

no vuelvo!!!

Helpful?
S
STEPHANY ROCIO
Verified booking
family
Standard Room
Stayed in Jan 13, 2025

"Excellent"

8.0

El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño

Helpful?
J
Julio César
Verified booking
Standard Room
Stayed in Jan 11, 2025

"Good"

6.0

Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien

Helpful?
J
Jose
Verified booking
Standard Room
Stayed in Jan 9, 2025

"Exceptional"

10.0

It was a nice property

Helpful?
C
Claudia
Verified booking
family
Standard Room
Stayed in Dec 8, 2024

"Good"

4.0

It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2

Helpful?
J
Juliana Venancio
Verified booking
Standard Room
Stayed in Oct 17, 2024

"Good"

4.0

Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim .

Helpful?
L
Laura sugey Ibarra
Verified booking
family
Standard Room
Stayed in Aug 2, 2024

"Excellent"

8.0

Muy bonito y comodo para el viaje

Helpful?
O
Orlando
Verified booking
Standard Room
Stayed in Jun 5, 2024

"Exceptional"

10.0

Great time

Helpful?
Q
Quest503851caCA
Verified booking
Couples
Standard Room
Stayed in Jun 1, 2024

"No acceptable rooming house"

2.0

Upon arriving in Playa Del Carmen, it took us almost an hour to find this Hotel. When we finally found it, it was identified by a small sign on the door. The girl who met us identified herself as the receptionist. Wanted to get paid before we were handed the keys. Took us to our room on the 3rd floor. The TV was not working, loud noise from the traffic and a pool above our room, where you could hear all the noise of people in it. The next day, I asked for another room lower to the ground floor. The shower did not work, said they were having water problems. No hot water etc... All contact with this Hotel was by Whatsup. There is no 24/7 desk and no security afterhours. Breakfast? had to walk 15 minutes away to another Hotel, this is not acceptable. Pillows were hard, only a thin sheet on the bed and no blankets. This place looks like an illegal rooming house and a scam Hotel. Beware!!!

Helpful?