Time Square Resort & Spa Bhuj

The hotel was like a resort - very well maintained and has great facilities

It was a little away from Bhuj city - nothing around the property

The premises is new and clean. It's fairly new.

The location was remote, and I had to get a taxi to bhuj. You can not walk. There isn't anything around the hotel. Staff were not well trained at all. We had issues from check in, Neha did not follow the process and tried charging us an extra 70,000 rupees as we booked 2 rooms. Although the total price for the 2 rooms was 85,000. She forgot to take a picture of one of our visas and that came to the hotel staffs attention 3 days later and decided to ask us for it when we were tired and came back late one evening. She did not show or even tell us about any of the facilities. Shame as we dined out rather than trying the hotel restaurants. Check-in took over half an hour! It was not ideal when we travelled over 8 hours to get there. The shower seal was also broken in room, causing water to leak out when showering. On a few occasions, we called them to remove clean the bathroom. We didn't have any shower gel in the room the day we arrived, I mean, we were tired! We had the same issue a few days later. They do not provide the essentials for 2 people, although they admitted that 2 people stay in a room. So we had to request toothpaste and toothbrush etc. Room size was huge. One of the rooms had a bottle and the same food under the bed. We checked in after 8 p.m., so there certainly is no rush for the room. So why wasn't it cleaned. Then they tried to change the room. However, someone had been smoking in the room, so we refused. The hotel was empty, so I'm not sure why they couldn't have just upgraded us! It's literally empty as it's quite expensive. Again, Neha, in check-in, couldn't see our special request for a room upgrade for an anniversary. She later found it but was very incompetent. The linen had stains on it. The dodgy box off the TV was hanging down, and it kept going off. Apparently, they don't keep it on and live - the reason being is because they don't want to pay if the hotel is empty.

Hotel is located on a large plot of land and is newly built property.

It is located on a very isolated located and does not provide any transport facilities to get into the town or shopping area. Was very disappointed with the hotel stay.

Very supportive staff.

Food menu , it's vegetarian resort.

Cleanliness, smiles and weather.

TV was not working..