Rock Hyrax Hotel

The staff were so attentive from the second we arrived- the security, to reception, waiting staff, chef and housekeeping, all were so friendly and watm. Elizabeth in particular was fantastic throughout our staym. The service was impeccable and they all ensured everything was taken care of for us from our game drive to food. The entire premises is so well kept and very clean. Rooms are spacious, immaculate, with all features necessary. The little garden area is a nice touch and so peaceful to sit in. They even have a covered gazebo as a social area for evening/rain. Ample parking available. All communication prior to the trip were fast and all necessary information was given.

Staff are very helpful and friendly.

The room was very basic and had poor drainage issue from the shower room. Water came through into our bedroom. You can see the construction is very poorly finished/ executed. It is a shame with all the expense that has been put into this project.

I liked everything about the facility, from the officers at the gate, the receiving guy who got us from the car carried our bag, took us to the reception then to our room. He showed us around the room & all the ammenities provided, put on the tv for us, went an extra mile to tune it to our preferred channel.....in most places i have been you are left to swim on your own. We had a good night sleep then went for breakfast......we loved it! It was wonderful, we enjoyed every bit of it. It was served in proper proportions & was so fresh & tanto. The staff were all loving & caring. I'll be back!

Nothing.

An exceptional hotel. Good base if you are planning to explore Nakuru and any sites nearby for example the national park. The staff service is friendly and excellent with incredible attention to detail - as an example Purity looked after us very well during our breakfast and the staff at reception were very helpful.

Can't fault this place.

Nice Quiet Lil, Tucked away location not far from town. Gated with security, the food is very nice, the room i stayed in was nice, cozy, with comfortable bed. Food is all cooked fresh even the breakfast, isn't a buffet. The good

No AC, HOWEVER, using a fan (hotel provided), the room stays quite comfortable.

1. The breakfast was really nice, healthy and great choices. 2. Beds are really comfortable. 3. Shower is amazing. 4. The staff were really responsive. We like the fact that David the manager came to ask how they could improve. 5. The staff were ready for us, even before we checked in. Thank you John, David, Naomi, and the lady in the dining hall. (Sorry we forgot your name), And the Chef. 6. The rooms are so clean!

1. Pillows are thick and hard. 2. TV was not working.

Exceptional staff that redefine hospitality! Mercy, the director, radiates warmth and ensures every guest feels right at home.