Courtyard by Marriott Conway

The property was nice comfortable and very clean.

We stayed here while in town for a baseball tournament. Upon arrival they were able to get us checked in earlier than check in time. The room was exactly as it looked and described online. We had a king room with a pull out and the size was perfect for our family. The hotel is new and the room still had a new smell to it. The pullout couch was comfortable and large enough for 2 kids. As the weekend went on we noticed some issues overall. See below. Pros: - Location is great. Several restaurants and stores nearby. - Clean rooms and lobby - Lobby, bar and outside area were great. Lots of seating and space. A couple nights the lobby and outdoor patio were full of parents and it was a great vibe. - Laundry is free - Room temp was cold Cons: - Was told they were short staffed and unable to do evening cleanings of common areas. A glass broke by the elevator and was only swept to the side. Glass pieces were not properly cleaned up. The broom and “wet area” sign were still up the next morning and glass not picked up. Floors and tables were not clean in the mornings. - Room cleanings happen every other day and they were limited. Sheets were not changed and minimal towels replaced. When asked for more towels was told they didn’t have any more clean ones. - Ran out of pool towels and did not have any more to give. - Laundry is 1 washer and 1 dryer. There was a line consistently for the laundry room. We found best time to get it was middle of the night or very early morning. - Pool is very small and indoors. By the end of the weekend the water was very cloudy and you couldn’t see the bottom of it. The pool and pool area were not cleaned daily. Overall we would stay here again if we are ever back in Conway.

Other than the workout room not having A/C it was fine. Exercising in 85* room inside. Pricey because of baseball tournaments in Conway and loud in lobby.

It was clean and comfortable. Staff was friendly and helpful. Would stay again.

Courtyard does an amazing job with their Hotels!

Housekeeping never came to clean our room the entire time that we were there. I notified the front desk and was told that they were supposed to. The front desk response was that they didn’t know why and asked if I needed more towels. In the meantime, our garbage wasn’t dumped and the bathroom door was hard to close. I told the gentleman at the front desk to take down my room number and put in a formal complaint.

Nice rooms comfortable

Asked for a plunger for bathroom , staff “was not able to find one” offered to move us but inconvenient because boyfriend just had knee surgery and had issues moving around well.

Staff was outstanding. Courteous. Quiet rooms. Near shopping and restaurants. Clean fridge and microwave. One downer- spider in the bathroom. But we reached an agreement and I let it stay.