The Plaza Lodge Baguio

everything is good…we enjoyed our stay.will surely comeback here at plaza lodge hotel

I will come back. I booked using an app stating a promo but later found out there was no AC in our room. It is i believe an old hotel but despite this, the room was clean and looked nice, breakfast buffet was good, the staff were friendly, lots of parking. One thing is I could here roosters in the morning as i had the windows open.

The hotel is clean. The employee's were friendly

Very accommodating, the services were elite.

The location was okay, the staff greets you a when they saw you and thats makes me want to recommend it to other because staff are accommodating.

Checked in at 3:00 PM and by 10:30 PM, we still had no towels. This is completely unacceptable and the first time I’ve experienced a hotel allowing guests to check in without such a basic necessity. We followed up multiple times. We went out for personal reasons and clearly informed the reception supervisor that towels could be placed inside the room while we were away. When we returned at 8:30 PM, there were still none. Repeated calls resulted only in empty promises of “follow-ups.” This reflects poor management and very low service standards. A hotel that cannot provide basic amenities should not be accommodating guests.

Arrived around 7:30pm to check in. Room was unfortunately pre-paid and non refundable. Otherwise I would have left right away. Was asked for a deposit. They don’t accept credit cards. Most hotels would just waive it. Oh no. This guy wanted my ID instead. The elevator is small. The front desk guy said the luggage would follow. The bellperson/security (not sure. Was not in uniform) asked us to make space so she could shimmy in with us along with the huge luggage trolley. Hit me on the way out without so much as an excuse me or sorry. The hallway reeked of something like wet animal fur (really foul) hence the air purifier running on high along the hallway. It’s dimly lit, dank and dirty-looking because of the poor lighting. Inside, the room is old, needs lots of work and is falling apart in many places. (See photos). Also, it was excessively warm and opening the balcony door meant hearing the constant sounds of the very busy road below. I’d seen reviews where people were given air conditioned rooms. I call and ask. Apparently, it costs P1000 more per night. I said that there was no mention of it on the website. The same front desk guy said that it’s not in their contract to mention air conditioned rooms on any third party website. Last time I stay in this awful place. Stay away from spend your hard earned money somewhere worth it.

I had a wonderful stay at the hotel! The staff were all very friendly and accommodating, always making sure that my needs were taken care of. A special mention to the Front Office team they were so helpful throughout my stay, from check-in to check-out. Their warm service really made my experience comfortable and enjoyable. I would definitely recommend this hotel to anyone looking for great service and hospitality.

Very accommodating and cozy. The ambience and the view is great. The staff is very welcoming as well. Will check in again when I visiy Baguio City again.

Disappointing Stay – Would Not Recommend I booked this hotel for a 3-day stay with my son. Unfortunately, the experience has been far from acceptable. There is no internet, no breakfast, and some floors have no electricity—with the excuse given being “low occupancy.” We’ve also seen several guests voicing their complaints just in the lobby in the past few minutes. We’re checking out tomorrow and will not be returning. I honestly don’t understand where the positive reviews are coming from, but they don’t reflect the reality we encountered.