Hayy Collection Townhouse Living at Cliff Oaks

Someone stole both the wing mirror covers from our car. Noticed another Audi had their's stolen too

Place itself is modern and the beds were comfy.

Pick up was a joke, didn’t tell us until after we arrived the keys had to be picked up from the train station?? House was un finished with exposed wiring, missing bathroom tiles etc and the hot water didn’t work for the whole trip. They did offer to refund us if we moved out but we could not find anywhere else available on short notice. Also we paid for 8 guests and the house is only fitted for 6 so 6 cups, plates, cutlery etc which made meal times difficult. Also no hoover or washing liquid. Also the deposit they ask for on arrival they request via bank transfer not a booking.com link. No guarantee you will get the deposit back and very unprofessional. After the stay we also had an email from booking.com to say they said we never checked in or paid and were trying to get a booking.com to reimburse them so I have had to submit a statement as part of an investigation!! 100% dodgy will never use again.

The apartment is not situated in the area indicated on the map but in a completely different area. Apartment not clean when we arrived and we had to ask for clean bedclothes which was delivered. Keys are picked up at train station which was not very convenient. The house itself very comfortable and in a nice area.

the location is good it will be Inconvenient if you are not staying in the city centre as you have to collect the key from there.

back door was stuck and wouldn’t open. towels were not cleaned and bins not emptied when we arrived. the man working for this property is probably one of the rudest people I have ever dealt with and his level of customer service skills were appalling, threatening to cancel our room and telling me the payment had not gone through when I paid two months prior to this.

The apartment was beautiful, new, great surroundings. The bathroom was fresh clean and decorated to a high standard. The bedding was new clean and comfortable. The bedrooms were set out perfectly for our needs, with one double bed and a room with three single beds with an en-suite shower room, hot water fantastic water pressure. The final single bedroom was downstairs again all new. The garden was lovely with outdoor seating to enjoy the private space of the garden.

There was no laminated information sheet on the table as detailed in the welcome email. We found it difficult to use the cooking facilities without instructions. There were limited utensils, could have done with a small jug for making scrambled eggs and such. Also an additional baking tray. The baking tray that had been left in the oven had was dirty and full of fat and foil. We tried to use the brand new dishwasher but it would start but it would not function. It started but after a few minutes no water and the machine beeped and stopped. We had an unwanted visitor during our visit. We had the back door open into the garden and a cheeky squirrel sneaked into the living room and started to snack on the food on the kitchen counter. If there had been more cleaning equipment I would have used them such as screen wipe to clean the shower screen. Instructions on where to put recycling and refuse would have been useful.