Sheraton Cebu Mactan Resort

朝食がおいしかった、ルームサービスが良かった、ロケーションが良かった

ホテルまでの道が混んでいた

Staff are so friendly and accommodating Room is clean. Bed is comfortable.

The beach has lots of rocks.

The good: Sheraton Cebu offers tons of amenities, a beautiful room and view, is located in a good spot on Mactan Island (note though debilitating traffic on a 2-lane road), an easy and clear meeting point for tour companies, room service was quick and accurate and tasty. Having a bubble bath and a bidet in our room were great bonuses! Con: we unknowingly booked during ASEAN 2026. The hotel was at full capacity and completely overrun. For a group of 3 girlfriends looking to unwind for a few quiet days at the beach and pool, this was basically not feasible. The beach was completely packed constantly as was the pool. Hotel staff was hard to find. We were told pool bar was out of all fruit and that they couldn’t do blended drinks. Breakfast sometimes meant we had to wait for a table (I’ve never experienced this at a hotel breakfast before). We had a harrowing checkin experience too where they told us that the room we had booked wasn’t available and they also couldn’t confirm our tour to Bohol for the next day which had been booked weeks prior. This was anxiety inducing and frustrating after a long day of travel. (note they did try to make up for this by giving us a 5000 peso dining credit, which was appreciated), and they were able to eventually confirm the tour. We also didn’t receive welcome drinks (2 members of the group Marriott Bonvoy members) until we asked. Understood the staff was busy, but at this price point you definitely expect a level of service that we didn’t feel we received- especially that first night. Overall, would not recommend and would consider staying at the Shangrila down the street if I were to ever return to Cebu.

The Sheraton Cebu exceeded all expectations. From the restaurants and bars to the overall comfort, cleanliness, beachfront setting, and attentive staff, everything was outstanding. A special mention as well to the in-house nurse service, which was exceptional and provided great reassurance during our stay. Overall, every aspect of the hotel experience was excellent and truly surpassed my expectations.

Breakfast was very good with a lot of options to choose from. The staff was friendly and helpful taking care of every request The facility is clean and well maintained. Great amenities Thank you

Even though it is a non smoking hotel, it would be nice to have the smoking designated area far from the bar BBQ area.

Excellent facilities and location.

Asked for an ocean view but we were up against a wall to the side with only a restricted view of the ocean. Air-conditioning was very noisy, equivalent to a backpackers hostel or two star hotel and prevented a good night's sleep. No proper coffee shop.

Bathroom

Garden views were expected for the 4rooms that we booked but it was all walls. We were booked in a basement area🥲