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8.6 / 10 Guest Rating

Hotel Puerta Chichen

C-15 A No. 30x20 KM 117, Chichén-Itzá, mx

Hotel Puerta Chichen - main view

About the Property

Luxurious Accommodation with a Mexican Flair

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Exceptional Service

Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Breakfast not provided for children in rooms with breakfast included. Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent736 verified reviews
AI Summary

Guests highly rate the great location near chichén itzá and frequently praise the friendly and professional staff.

Categories

Cleanliness8.1
Service9.0
Location9.1
Room Quality8.5
Amenities8.1
Value for Money8.5
Food and Beverage9.1
Overall Experience8.5

Select topics to read reviews

R
Rosa MariamxMX
Verified booking
extended_group
Standard Room
Stayed in Apr 21, 2026

"Cumplió con las necesidades y expectativas básicas."

8.0

Buena ubicación para mis planes, bonito jardín y alberca, recámaras limpias

No había lugar para usar internet y trabajar fuera de la habitación, algo de ruido con el paso de los demás huéspedes y algo de ruido de la carretera.

Helpful?
S
SarahimIM
Verified booking
family_with_children
Standard Room
Stayed in Apr 21, 2026

"Great place to stay if you want to get to Chichen Itza at opening time"

8.0

This hotel was what I expected: a place to sleep the night before going to Chichen Itza to facilitate getting there very early to minimize crowds. We had two rooms, both with two double beds. They were perfectly nice. The pool was large and pleasant. We didn't eat any meals, preferring to try local restaurants. (I can give a strong recommendation to La Poblanita, 500m down the road.) Parking was easy, right out front.

I understand that hotels don't want the air conditioning left on when the guest has left the room, but it's quite annoying if you're only going out briefly to not be able to leave it on lightly. The rooms heat up quickly. This AC was quite effective when on, at least.

Helpful?
Y
YoannfrFR
Verified booking
solo_traveller
Standard Room
Stayed in Apr 18, 2026

"Exceptional"

9.0

Personnel très gentil avec piscine très agréable. A deux pas du site chichen itza.

Rien

Helpful?
L
LatreillefrFR
Verified booking
solo_traveller
Standard Room
Stayed in Apr 17, 2026

"Excellent"

8.0

Hôtel propre et confortable, très proche de Chichen Itza. Pas mal de restaurants dans la rue et également un restaurant dans l'hôtel. La piscine est grande est l'eau y est à bonne température, ouverte jusqu'à 22h00. Le personnel est très gentil. Eduardo à l'accueil parle français, un vrai plus pour nous!

Helpful?
C
ChristianfrFR
Verified booking
family_with_children
Standard Room
Stayed in Apr 13, 2026

"Exceptional"

9.0

tout est super ! chambre sympa, clim, literie au top ! et ambiance de détente avec une superbe piscine et le chant des oiseaux au réveil ! resto sympa. a 5 minutes en voiture de chichen itza

petit dej a la carte un peu cher

Helpful?
N
NicolasfrFR
Verified booking
family_with_children
Standard Room
Stayed in Apr 10, 2026

"Exceptional"

10.0

Emplacement au top, accueil sympathique, piscine

Seul bémol pour nous pas de frigo dans la chambre

Helpful?
A
AdlergbGB
Verified booking
extended_group
Standard Room
Stayed in Apr 10, 2026

"It’s seen better days but the staff were lovely and once they’d cleaned the pool that was great too. It’s basically a ho"

7.0

Staff and location

No coffee in room or available to buy before 7pm. Food not great.

Helpful?
C
ClaudiadeDE
Verified booking
family_with_children
Standard Room
Stayed in Apr 5, 2026

"Good"

6.0

Hervorragende Lage zu Cichen Itza aber Durchgangshotel

Helpful?
M
MichellecaCA
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2026

"Comfortable hotel with great pool!"

8.0

Great small “motel” style accommodation with chairs to hang outside of the room (super for parents to hang out after the kids are in bed!). Loved the pool! Room was very comfortable - the mattress was actually comfortable, best I had during our trip (not the typical super hard mattress you generally find in Mexico)

Not much, great spot when visiting Chichen Itza as it’s only 3-4 minutes away by car. You could walk there probably if you wanted to save on parking.

Helpful?
G
GiulianapePE
Verified booking
couple
Standard Room
Stayed in Mar 24, 2026

"Super cerca a la Piramide!"

10.0

La muy buena atención del personal

Helpful?