The Thomas Hotel

Overall, The stay was lovely. Everything was nice, clean, staff were welcoming and helpful. Only thing was the view from suite 3 and the internet was out the entire time. We couldn’t watch anything on the TV which was hard on my kid! Would definitely recommend though!

We loved the suite and the location. However, the bed was very uncomfortable. We both woke up with backaches. The intake vent at the end of the sofa was in desperate need of cleaning. If you open the shower door too wide to exit, water runs off the door and into the closet. If anything is on that floor, it gets very wet. That happened to a pair of shoes on the floor and our dirty clothes bag and the clothes in it. The kitchenette was nicely furnished.

A

Lovely property. The staff was proactive in sending all the pertinent information needed before we even arrived. The room was well outfitted with everything you might need. A great option if you need to stay in Tyler or surrounding area.

Great view of the jail and right next to a construction site that was power washing walls until 11pm. Walks between the rooms are paper-thin.

The hotel is ‘contactless’ . There is not full time staff. As a woman traveling solo it’s uncomfortable . The property itself is beautiful , rooms large . There was no mention in the listing that there would not be someone there .

The Thomas Tyler is in inviting boutique hotel in downtown Tyler, Texas, with many other interesting things to do nearby. Several family members stayed in their rooms for a family wedding. The staff was welcoming and helpful with all our questions and needs. We enjoyed our 3-night stay and would gladly come back to stay again! The amenities were well thought out and useful.

Front desk was very polite and helpful, bartender was also great. Room was quiet and perfect for our stay. Will return

Clean, convenient, and customer oriented. Suggest you book on the second floor.

Great location downtown. Very helpful staff. Nice room except for the pillows.