Where do I even begin? From the moment I stepped foot into the St. Regis Aspen, it was as though the world had shifted, and I was wrapped in a cocoon of warmth, elegance, and extraordinary service. The property itself is stunning—grandeur infused with a sense of serenity—but what truly sets this hotel apart, what truly made this experience unforgettable, is the staff.
I’ve stayed in countless Marriott properties, from JW Marriotts to Ritz-Carltons, and while I’ve always appreciated the luxury and comfort these brands provide, nothing could have prepared me for the magic of the St. Regis Aspen team. While every staff member deserves applause, there were two incredible individuals who completely stole the show and redefined hospitality for me: Janiesha and Lacey-Ann.
The moment I approached the front desk, I was greeted by the most radiant smiles I have ever encountered. It wasn’t just their beauty—though their smiles were dazzling—it was the energy. There was this magnetic, kinetic spark in the air, something that can’t be faked or trained. It was authenticity, compassion, and a genuine desire to welcome me into their world. I found myself momentarily unable to decide whom to direct my questions to, because both of them exuded such charm and kindness that I knew immediately my experience would be exceptional.
As I stood there, weighing my options, another staff member nearby (a bit quieter but equally sweet) smiled warmly, adding to the welcoming energy of the space. But Janiesha and Lacey-Ann stole my attention completely. When I finally spoke with them, I was blown away by their professionalism, charisma, and attentiveness. They checked availability for an extended stay with such enthusiasm and care that I felt like I was the most important guest they’d ever had.
In that moment, I had already made my decision: I wasn’t just going to stay for an extra night—I was going to return to the St. Regis Aspen again and again. Before they even confirmed my room, I was online, booking my reservation for an additional two nights. I left briefly to handle a few errands, but not before promising to return with a token of my gratitude.
When I came back, pastries in hand to thank them for their kindness, Janiesha and Lacey-Ann were waiting with more smiles and good news: not only had they secured my extra nights, but they’d upgraded me to a one-bedroom suite as a gesture of appreciation for my Titanium status. This was a moment that brought tears to my eyes. It wasn’t the upgrade itself (though it was deeply appreciated); it was the thoughtfulness. They didn’t treat me like just another guest—they treated me like a person, someone they genuinely cared about, and that is a rarity in this world.
Throughout my stay, their kindness didn’t waver for a moment. They went out of their way to check on me, to offer smiles and conversation, and even to engage with my dog—whom they somehow got to perform tricks I didn’t even know he could do! Their connection wasn’t just with me; it extended to every person and animal they encountered, radiating warmth and compassion.
Because of Janiesha and Lacey-Ann, my stay at the St. Regis Aspen was not just a getaway but a healing experience. Their actions and energy reminded me of what hospitality is truly about: connection, compassion, and making people feel valued. These two women have an innate ability to invigorate the soul with their presence, and they deserve every bit of recognition for the joy they bring to your guests.
To the entire St. Regis Aspen team, thank you for creating a space that feels like a home away from home, but to Janiesha and Lacey-Ann specifically, I owe you more gratitude than I can express. Because of you, Aspen is now a permanent part of my travel plans, a destination I will return to year after year.
The St. Regis Aspen has set a new standard for luxury and hospitality. This wasn’t just a stay—it was a memory, an experience, and a highlight of my year. Thank you for everything.
With deepest appreciation,
A Forever Grateful Guest
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