Candlewood Suites - Loma Linda - San Bernardino S by IHG

The front desk is closed from Midnight to 8:00 am. I didn’t need anything but it felt a little uneasy knowing there was no one to help if needed. The mattress was lumpy and the top of the refrigerator was dusty.

Very clean and spacious

We really like this hotel; when we travel to Yamaava Casino.

We came to the area for my Mom’s surgery at Loma Linda Hospital, and this was our first time staying at this hotel. The area of the hotel is in the same parking lot as two other hotels. Parking is $14 a night and they give you a parking pass. It’s close to freeways, food and shopping. The surrounding area is safe and clean. The hotel itself is nice but inside our room, we had issues. The sheets on one bed had brown stains on them. Looked like poop. There was a small red stain on the other sheets. (Good thing I brought my own) The towels did not smell fresh. The hand wash, body lotion, and conditioner were not filled, so we ran out. There was a dirty sock in a drawer left by another person. There were also a couple pincher bugs we killed in the bathroom. Maybe the room we were in hadn’t been used in a while? Since we traveled so far and it was a long day, we didn’t wanna complain, and have to move to another room, we made it work. The staff is also very, very sweet, and friendly except one person. I didn’t get her name. African American woman with very long braided hair. She was the ONLY staff member that didn’t acknowledge us our entire stay, and was not that friendly to others. The positive of our stay; the beds were comfy, and there’s a full kitchen with items provided. Housekeeping staff was great and so sweet but Marco at the front desk, he was the best! He made our stay! So friendly, down to earth, cheery and professional. Thank you!

The staff provided great service, very pleasant and very helpful. My stay was quiet and comfortable. The location is great (like a hidden gem). Overall, I would definitely recommend this place to anyone looking for a nice hotel. I am VERY satisfied with my stay.

N/A

Wanted to request a cancellation due to the room not being advertised online correctly. Room was super small. Had a really weird smell was not clean sink was clogged up.

Most comfortable bed! Very neat and clean. Kitchenette was a huge plus and convenient. Definitely recommend this hotel.

Trip was amazing. Stay was amazing I had a bad delay at my airport and had to stay overnight Candlewood changed my stay to 2 days instead of 3

Had a kitchen!