Candlewood Suites - Loma Linda - San Bernardino S by IHG

Everything

The hotel was very clean and staff very professional and friendly we would stay there again and recommend it to others. We just have a few recommendations to the management: the bathroom did not have any hooks on the walls or on the door, or even a bench/chair where to lay down the clothing and towels!! we had to drop clothes on the floor!! They advertise full kitchen but it was not equipped at all: there was no toaster at all, the pots and pans were very cheap and we tried to make scrambled eggs but they stuck to the bottom. Also they only had 2 each of spoons and forks, even though the room accommodates 4 ppl. so we had to eat by turns. We hope the management will easily take care of this. There was only 1 chair in the room to sit on, 2 chairs would be nice to be able to sit at the table and eat.

Very convenient and close to the hospital

All was well. comfortable and well designed. Felt right at home.

Due to an emergency trip to Loma Linda, I found that Candlewood Suites was the best place that was down the street from the hospital. Marco was such a blessing when I checked in. He was also working the following evening when my sister came and needed an extra parking pass. He was not only spot on with customer service, but was very empathetic when he learned of the passing of my sibling who had been at the hospital. I would recommend this hotel to anyone

I loved the layout of the room

Nothing....everything was great

Great in all aspects!

We were charged more than the amount originally agreed. They did not communicate to me that they had placed an authorization hold for the room, never gave us a turn down service, no assistance whatsoever to resupply with toiletries. That was my 3rd time staying and after this experience, I’m afraid I will not return. When I reached out to management via IHG app, as rewards members we were met at the checkout desk with no explanation of erroneous charges. Management was not on site, only given a financial threat, if not paid will be put on a “NO RENT” hotel lists. I’ve always left the room in the same cleanliness as I found it, if not cleaner. I’d like to challenge for full refund or credits and if not I’ll just leave negative reviews on all platforms. This is only directed at staff at Candlewood suites.

Room and bathroom very dirty, you can run your finger on the Floor and get dirt/residue easily. Customer service was terrible, Attendant Marco made suggestive remarks toward Me and My guest such as "here for a Good time i see" and ignored our concerns. Cetains areas of the building smelled of orders or smoke. Worst HIG hotel i have ever been too. The Building is decent and the rooms have full mini kitchen which was a plus, though for the price, poor service, rude Attendant, dirty room, much better choices next door or near by. Hotel is should be priced as an 80$ Motel and not a 150$ room, also be aware they charge a parking fee that they do not tell you about until checking out.