The Village Reserve Boutique Accomodation

although breakfast is included in online booking, there was no breakfast supplied. However, we got a facilities for using kitchen and we settled our breakfast ourselves. not a big deal. But to get an access code to the property, I did not receive any message or link from booking.com. It is a very disappointing problem with booking.com. You all should have solved this problem. We did have a wonderful time and facilities in this property.

communication

Great location to Eden Park

Nothing all very good

Location was peaceful at the same time at a close distance from CBD

Neighborhood CAT was trespassing inside

Fabulous location, lots of bedrooms for our family group of 8.

Lounge room was quite small

Location was good.

We arrived just before 3 at the property and had not been contacted what the door code was or any information to check in. I rang and was told it was booking.com's fault as the message didn't arrive - they said they would call back in 5 mins. I called them back in 15min as we were sitting outside waiting to get in. The lady on the phone was nice, but it was a frustrating situation as we needed to get settled in and then go somewhere and it held us up. Not a good start. I still didn't have the information sent to me until later in the evening when I contacted again to ask how to turn on heaters. She also text the wrong wifi password (missing a capital) so it was super frustrating we had to keep asking. Beds were hard and not comfy. Pillows weren't great either. Cleanliness was not great in bathrooms and kitchen. Sofa had a gross big stain on it and wasn't that comfy either.

House was beautiful great location

Me and my partner stayed with our nephews (4 kids) for the school holidays everyone had their own room we stayed on the upper floor. Two rooms had ensuites and there was also the main bathroom this was so helpful since there were so many of us. There were heaters in majority of the rooms and extra blankets which gave me peace of mind knowing the kids were warm and cozy. The heaters were left on during arrival thank you!! Loved the board games and thank you to the owners for being so helpful on arrival. There is plenty of parking available! One of my nephews plays basketball reps for our city so having a basketball court located across the street was a bonus! I think there is a park further down but unsure may need to check. Will definitely stay again.

Needing to go up and down the stairs

Great position so close to town and supermarket. Large beds in all rooms and comfortable. Easy off street parking.

The Rangehood over the stove didn’t work. The kitchen required a plug for the sink, something to wash saucepans etc with and a tea towel. Also no hand towels.

Beautiful house with loads of space. Host was very quick to respond when we had any questions or issues.