The St. Regis Jakarta

Personale e servizio ottimo , fa sentire molto mio aggio

Posizione non molto centrale

We stayed for two nights at The St. Regis Jakarta. The check-in experience was excellent, and the Front Office team was exceptionally helpful. Ms. Lusiana and Ms. Laksmita extended a warm welcome to our family, setting a positive tone for our stay. As our room was still being prepared upon arrival, the team thoughtfully arranged a temporary room for us while we waited. I greatly appreciated this gesture, as well as the clear communication regarding the expected readiness of our suite. Their professionalism and attentiveness were truly commendable. Up to this point, I was very impressed with the service provided. However, after moving into our Caroline Astor Suite, I began to notice several areas that fell short of expectations. While the room itself functioned well, the high chair provided for our child was noticeably dirty, which was disappointing from a cleanliness standpoint. In addition, the suite door did not lock properly due to a technical issue. More concerning was an incident at the spa, where my wife became locked inside because the door handle detached. Such maintenance-related issues should be addressed more proactively, particularly at a property of this caliber. Regarding dining, our experience at Bel Étage was mixed. Dinner on the first evening was average, while the second evening was significantly better. I would like to extend my appreciation to Chef Idham for personally welcoming my family and ensuring a pleasant dining experience. The food quality and flavors on the second day were particularly enjoyable. Breakfast continues to be one of the hotel's strongest offerings. The selection is extensive, and the overall quality has improved compared to my previous visits. However, my order of smoked salmon took an unusually long time to arrive, which detracted slightly from the experience. I would also like to express my sincere gratitude to Ms. Laksmita for consistently taking excellent care of our family throughout our stay. This was my fourth visit to the hotel, and she has always demonstrated genuine hospitality and exceptional attention to guest needs. Overall, while the service provided by the staff remained outstanding, the lack of improvement in certain maintenance and cleanliness aspects was disappointing. Given the standards associated with The St. Regis brand, I hope greater attention will be given to these areas to ensure a more consistent guest experience in the future.

Nice services 1000/10 ! , the staff the people , everything so perfect! Room also super nice

Everything was good, enjoy lunch at the drawing room and thanks for allow me to visit and enjoy dinner at bel etage. Many thanks for service recovery during my stay. I really appreciate it. Will be back again soon.

Service is more value

none

What an exceptional stay. Slightly wobbly start but recovered throughout the stay winding up with a brief upgrade to the Presidential Suite. Check in was slow. They were very busy. My Suite Night Upgrade delivered the Astor Suite which was superb. Dinner buffet was good if a bit pricey with excellent service. The bar had a nice vibe and really enjoyed a couple of drinks there. Breakfast was great (offered as Platinum member welcome option). Then to top the stay off there was an issue which meant they needed the room back early having been given a late check out until 4pm. They offered a move to the Presidential Suite and an extension of the late check out until 6pm. Now this represents outstanding service recovery. Overall I would say for luxury this is one of the best options in Jakarta.

Staff was super helpful. Food was great.

Nothing to complain about.

Midday coffee at The Drawing Room. The lobby lounge. Served impeccably by Septya (?). Very professional friendly polite lovely charming. Knew everything about House of Astor. Amazing service. Beautiful uniform. Was a credit to St Regis. Thankyou to her and a big thumbs up please. Employee of the month? Thanks. From Om Kuning. I'm back. Lol