Monaco Residences Piantini

Good location and amazing views but not worth it given the received service! We were allowed to drop the luggage in the apartment 2 hours before check-in.

Be careful because the showed price doesn't include the taxes and after you make the reservation you end up paying much more than what is showed (from 335$ to 409$). On top of that, they send you an outside payment link in order to make the payment which is even more than the "showed priced" (417$) with the excuse that if you pay with card the amount is higher than if you were to pay at the property. The funny thing is that they don't even ask you how would you like to make the payment, they just simply request you to pay through the link. Besides that the owners are awful, they lie and afterwards cancel your reservation once you leave in order to avoid booking fees. Our card was charged the deposit fee of 200$, after that the owner marked it as invalid (keep it in mind that he was able to remove the deposit fee). We stayed 2 nights, during this time we were given a toilet paper for each room (2), we asked for more since it got finished the first day. I wrote the owner and told him about it, he said literally "give us a few" but nobody came to bring anything. The surprise, though, was that not even one hour later after we left I received a notification from booking saying that our reservation had been cancelled because our card supposedly was invalid. Mind you all this happened after WE LEFT AND PAID the reservation in cash at the reception. After speaking with owner, he lied to me saying that BOOKING cancelled it, which is not true! Later on, he ended up saying that I used a card that had a different name than mine, a name that he was suposed to be familiar with (my father), since I sent him all the guests' passports on WhatsApp to "fasten" the check-in process. Anyways, I was supposed to receive 27EUR back in credit for this reservation from booking, which now is not possible anymore! It's a pity because the place has some really nice views!

everything is ok

they close the pool to ealy

new, location, clean, staff

location

house is not clean. laundry machine has a full detergent residue. shower booth tiles has mold. no toaster, no electric Kettle does not make my breakfast hassle free. bed linen is like sandpaper quality.

Staff did not speak English

Everything