Chart House Inn

This is a really sweet residence in a great area for walking and exploring. The staff was so friendly and helpful. And the breakfast... wow!!

Nicole was amazing!

My partner and I were going to Newport (from California) for a wedding and were initially slated to stay in Newport for two nights. I called the Chart House Inn over a week before to request an early check-in as we would need time to get ready for the wedding we were attending. Within a day I received a voicemail message saying that I would need to email this request and that they would be “happy to accommodate me”. I sent that email over 5 days before arriving. A couple of days before heading to Newport for a wedding, my partner’s grandmother was sent to the hospital. We decided to cut our trip short and only stay one night instead of two. The day before we were supposed to arrive, I had not yet received a response about early check-in. I understood that I was outside of the window of cancellation as we were scheduled to arrive the next day but was curious about any potential remedy. After sending a follow up email, I called. Nicole, the owner I believe, answered the phone, the background sounded loud, and she stated she was not at the business. I mentioned the early check in and was getting ready to ask about the second night, when she interrupted me and said ‘the room is not going to be ready, but you can come here at noon and park’. I was a little confused and overwhelmed because I did not need to park, I needed to get ready for the wedding, I also had not finished my sentence. I explained to Nicole that if the room was not going to be ready early, and we were already coming back early I was not sure it made much sense for us to go. I then asked about cancelling the entire reservation, when again I was met with an interruption where Nicole explained to me that she was a small business owner, could not refund any of the money. She offered to give me credit for the second night, but I explained to her I had no plans to return to Newport in the future. At this point Nicole simply stated, “it sounds like you need to figure some things out”. The house itself was very cute and centrally located. The room I booked did not have its own bathroom and if I had known that beforehand, I would have booked another room. I do believe this should be made more visible at the time of booking. $150 per night for a shared bathroom is a little silly. As a worker in the hospitality industry, I expected way more from this Nicole. As the business owner I expected more active listening and attempt at problem solving from Nicole (would there be another room we could use to get ready? Another bathroom to use the mirror? Could we switch our second night that we weren’t going to use to an earlier night?) As a human in this world, I just expected just a little bit of understanding and empathy from Nicole. I did not expect a full or even a partial refund, I did not expect her to make a room available out of no where, but basic compassionate communication, without the interrupting and without the condescending tone would have sufficed.

The room I booked did not have its own bathroom. This should be made more visible at the time of booking. $150 per night for a shared bathroom is giving a hostel vibes at not a hostel price. We were traveling from CA to RI for a wedding and needed the room available early to get ready. We were also forced to cut our trip short due to a family emergency and would not be using the second night of the stay. The day before we were supposed to arrive, I called to follow up on the two emails I had sent with no response. I began to mentioned the early check in and was getting ready to ask about the second night, when she interrupted me and said ‘the room is not going to be ready, but you can come here at noon and park’. I was a little confused and overwhelmed because I did not need to park, I needed to get ready for the wedding, I also had not finished my sentence. I explained to Nicole that if the room was not going to be ready early, and we were already coming back early I was not sure it made much sense for us to go. I asked about cancelling the entire reservation, when again I was met with an interruption where she explained to me that she was a small business owner, could not refund any of the money. She offered to give me credit for the second night, but I explained there was very little chance we would ever be back in Newport. I was again met with an interruption and the jarring statement “it sounds like you have some things to figure out".

Our hosts were exceptional! Our stay was confirmed with a personal call from the inn owner. Our room was gorgeously decorated, spacious and clean. Breakfast was included and 5 stars. We sat down to 3 course breakfast prepared by the owner/ chef. They were kind, gracious and very hospitable. Will stay again next time we come up for business.

Fantastic bed & breakfast. Walking distance to everything Newport has to offer. Breakfast was fantastic. Room was spacious and very clean. Very quiet. Hosts were great. Will be back.

Disappointing ending to an otherwise nice vacation. Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via Expedia, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to Expedia from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my Expedia payment, I inquired. The inn pointed out that the amount they receive from Expedia bookings is less than the full amount guests pay due to Expedia commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with Expedia and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to Expedia on to me, as the amount of billing overage in question exactly equaled the revenue Expedia kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not.

Pleasant enough place, with recently renovated rooms and delicious breakfast. However, a billing discrepancy soured the trip. After booking a two night stay via Expedia, I requested to stay another night by directly contacting the inn. Prior to arrival, I received a Grand Total invoice from the inn, accounting for three nights and pet fee. Upon departure, we agreed the inn would email an electronic payment link for the balance due, subtracting the amount I paid to Expedia from the Grand Total invoice. Unfortunately, this is when the good times and graciousness ended. Seeing that the balance due was significantly greater than the Grand Total minus my Expedia payment, I inquired. The inn pointed out that the amount they receive from Expedia bookings is less than the full amount guests pay due to Expedia commission. I pointed out that this revenue loss is part of the inn’s cost of doing business with Expedia and not a guest's obligation to pay. Instead, since I booked the third night directly, it offered the inn the opportunity to pass their revenue lost to Expedia on to me, as the amount of billing overage in question exactly equaled the revenue Expedia kept. After two unpleasant, rushed and condescending conversations with the innkeeper, I took the high road and paid her bill. At one point, she asked if I wanted a free night to get this wrapped up and done with because she didn’t have time for my concerns…I think not. BTW – I can confirm previous reviews, commenting on falsely advertised amenities – no afternoon complementary cocktail, tea or wine at inn or restaurants offered, no coffee in room, mini-fridge in suite not stocked with items listed on the overpriced, corporate-style menu, no mention or offer of housekeeping service.

The property was within walking distance of all major attractions, food, shopping. The breakfasts were amazing! Such a talented chef!!

Nothing

Friendly, incredible breakfast and great location