Hilton Taghazout Bay Beach Resort & Spa

Lovely hotel, nice rooms, beach are needs improvement and such a shame it is ruined by the reception staff. We stayed for the hotel for 3 days as part of an 11 day trip to a Morocco. The hotel and rooms are really well kept, large rooms with lots of space, great pool area and excellent food. Staff were very warm and welcoming in the resort, however the reception staff were rude and unaccommodating, the beach bar and area requires some update and cleaning and there is nothing going on at night. There other better options to stay at in Taghauzout bay such as the Hyatt Regency which I would recommend staying at.

Bien positionné, globalement bien entretenu et bonnes infrastructures

Niveau de service hasardeux en fonction des personnes

We recently stayed at Hilton Taghazout Bay Beach Resort for three nights and overall had a pleasant experience. The location is excellent, and the room was comfortable and well maintained. The staff were also very friendly, helpful, and welcoming throughout our stay. However, for a five-star hotel, especially compared to other luxury hotels we have experienced in Marrakech, there are some areas that need improvement. The biggest disappointment was the breakfast. As someone who has family in Morocco and is familiar with authentic Moroccan cuisine, I can confidently say that the msemen served was not of an acceptable standard. I believe many Moroccan guests would feel the same. In addition, the breakfast service lacked attention to detail. Tables were often not properly set, with items such as sugar for coffee and napkins missing. The quality of the tea was also below expectations. Overall, we had the impression that cost-cutting measures were affecting the quality of the breakfast experience, which is disappointing when paying around €700 for a three-night stay. We also experienced an issue with the minibar fridge in our room, which did not work properly and was unable to keep drinks sufficiently cold. While this may seem like a minor detail, it is something guests would reasonably expect to function correctly in a five-star resort. Another issue occurred during checkout, when we were mistakenly charged an additional €200 for expenses that were not ours. Fortunately, this was resolved, but it created unnecessary inconvenience at the end of our stay. Despite these concerns, we appreciated the kindness of the staff and enjoyed many positive moments during our visit. We left with some wonderful memories, but we hope the hotel will address these issues to better reflect the standards expected of a five-star resort.

Le confort des lits

Le service très très long

Le cadre

Personnel mal organisé