WoodSpring Suites Morrisville - Raleigh Durham Airport

Very clean, great location excellent staff...very friendly....no complaints

I had a rough start but once I checked into the room, i was pleasantly suprised. For the rate, i loved all the amenities and space we had. The towels were incredibly soft and i should’ve looked for a brand because now i want a set in my home. The kitchenette was well placed and the entire room was cleaned to my expectations. Up to date and clean appliances and fixtures all worked in my room. I thought it was just going to be a one and done visit given i was in town for two days but this hotel is definitely on my radar for the next time i’m in need of accommodations .

Pull up to checkin . They had people was walking around the facility. It smelled horrible going in. The staff checked me into a dirty room. They room smelled terrible. I immediately left the hotel. Going to report it the public health for smell and unclean.

I usually love staying at this hotel. However, the last 2 or 3 times I’ve stayed recently I was very disappointed. The rooms weren’t clean as they should been. Bed wasn’t made it, curtains laying on the bed instead of on the window. Stains on the sheets. Tv wasn’t working. Highly disappointed.

While trying to check in front was closed at 6pm, I had to call, person answer then hung up three times, got through 3 hours later after a long day of driving, checked into unclean room, told them about both human and pets hair, was told I had to get a boom and sweep it myself, bed was lumpy and uncomfortable, stove top didn't work, dishes were dirty, hair in the the bathroom, dogs barking, children running above and yelling in the hall way, baby crying, had to rekey the card daily, bad odor, appeared unsafe, stayed 9 days, was told I have to stay 2 weeks to have room clean.

Love the simplicity, I’ve only been a hotel twice and it’s with Wood Spring and each time is great.

Want to start by saying it is in no way the lady at the front desk fault. But, the kiosk check-in system is horrible. It took me over an hour to check-in. The initial check-in took about 15 minutes but from the rip my key card didn't work. Took almost 50 minutes after that while 2 other guests arrived with their cards not working either. After all of that the Kitchenette room I booked had no kitchenware in the room (it said it was included.) If you're going to do the kiosk then there need to be more than 1 person. I drove 9 hours to wait another 1+ hour. The area was quiet and nice and the price of the room was good.

Need to fix everything

The rooms were very clean.

Was never told about towel exchange. Have to bring them down to front desk. No breakfast. Came down one morning at 5:30am to find someone sleeping on a couch in the lobby.