The Quoin Hotel

Booked a room at The Quoin for a Valentines staycation. We had already made reservations for the Valentines dinner in the restaurant and was looking for somewhere to stay nearby. I live in Wilmington, work a couple blocks from the hotel. Wanted to leave my 17 yo home for the night and get away with my girlfriend. We typically go to Philadelphia for overnight, but had heard good things about the hotel from a co-worker who had stayed there recently. Completely blown away by the quality of the room. It was a suite so my expectations were high. I was not disappointed. The decor and the lighting were incredible, the bed was great, the bathroom was amazing. I can’t tell you how much I preferred this hotel to the Du Pont or anything else local. Hands down better than the W or the Ritz in Philadelphia (and I am a fan of both). Also, very good restaurant, really nice cocktail bar in the basement, and a nice rooftop bar with an outdoor area. If you have to stay in Wilmington this is the spot.

Incredible hotel and even better staff! The rooms were very clean and beautifully designed. What made the experience was the amazing front desk and management team.

The place is cute and quaint. It has a good lay out and feels cozy. It is a Small Luxury Hotel. We had the most amazing experience. We were caught in the January snow storm and the Manager Alec and Harry served us a family dinner with wine. They went above and beyond to make us feel at home and safe during inclement weather. Alec is a true provider of high quality service and smooth support. We are sharing our experience with friends and family. This is our hotel for future stays in Wilmington.

Huge room, beautiful design, and lovely rooftop and speakeasy bars. There is no breakfast at the hotel except for some complimentary pastries and coffee in the lobby, which is nice, but there are some cafe options within easy walking distance.

Horrible hotel all around, valet workers argued in front of me, Front desk bad, rooms not good, and not very clean. Didn’t have room service on Christmas Day. This is more like a 3 star hotel at best

Overall, we wanted to love the experience - we booked a suite which was comfortable and spacious. But overall, left the experience with form over substance as our conclusion. The hotel and rooms are beautiful and represent lots of attention to quality. But real world implementation was highly lacking. In the room, there are far too few plugs/USB ports. Only one side table had a single accessable plug and the other had no options. For a brand new hotel at this price point, this is totally unacceptable. The large light by the chair had no switch or controls and the only way to turn it off was to unplug it. The bed was very comfortable but the pillows were overly fluffy and left a crinck in my neck. I eventually switched to one of the smaller pillows provided. The inroom bar was beautiful but how are you supposed to make a cocktail with the half-bottles of spiritis with nothing that can shake or stir? One tonic for a 375mL of gin? Bathroom lacks many places to hang things - an additional hook or two would have helped. We are especially sadened by the lack of a door stop - the beautiful tile will get cracked because even the softest pressure results in the handle on the bathroom door making a loud smack against the wall. Despite having a very sophisticated WaterWorks system, the water basically only went from too hot to scalding making the shower almost unusable. On Saturday, I was excited to go down and get coffee and pasteries as noted on the instructions since there was literally nothing else as an option for the hotel. At 9:30am, there was coffee but pastries were all gone. The coffee cups had no lids or holders to insulate from the hot coffee. A key amenity that we had planned on was effectively unavailable. We used the valet - we were impressed, initially by the web-based system for asking for the car and tipping. Like everything, it was smoke and mirrors. We asked for our car on Saturday AM (in time for the required check out) and nothing happened - not alert to call the front desk. The front desk called right at 11am to see if we were leaving and I mentioned we were still waiting for our car. You apparently have to call the front desk for that. So 35 minutes after we initially asked for ther car did it arrive and it was covered head to toe in ice from the ice storm the night before. Not what I would expect for a $45 valet service or a hotel at this price point - one would expect a covered lot and a clear plan to get cars at checkout time. Lastly, the staff were nice and hardworking but not super welcoming at the front desk. We asked about adding our SLH or Hilton number and given a complicated explanation as to why she couldn't do it (a quick call to Hilton took care of it from the room). On leaving, no one asked how our stay was or thanked us before we left. In the end, while a beautiful hotel in a good location, they need to work on details. Without these small details, this is just an overpriced hotel that looks good on Instagram but disappoints.

The hotel is a gem. The restaurant and the speakeasy were fabulous and everyone we encountered was friendly and helpful. Can't wait to return.

Excellent experience at the Quoin. Great little boutique hotel with friendly and professional service. Large room, nicely decorated and very comfortable. Front desk staff, like David were very helpful with local info. Quoin restaurant had great service (Alaysha, our server, top notch), and very creative and delicious menu. Would recommend this to anyone traveling to Wilmington, DE.

Given a hotel at this price point in Wilmington, I’m bewildered by the 5 star reviews. On the plus side, it is a pretty property, the rooms are large, and the bed is comfortable. I found the decor in the rooms somewhat cold, the in room bar options were nice but pricey, there was only 1 towel bar in a spacious bathroom, and the oversized shower had only one shower head and no bench or bar which are standard in most luxury hotels. For this type of hotel, the complimentary morning offerings were weak. Both the indoor bar and rooftop bar were rented out for private events so we couldn’t enjoy them. There was a wedding that went almost til midnight and our room was noisy because of it. The staff were nice but not overly accommodating; I expected more given the bar closures and noise that they should have known our room would experience.

Second time visiting Quoin while going to see our son at UDel. Hotel is the best I’ve stayed at in Delaware. Great location in Wilmington, nice amenities, beautiful building and cozy rooms. Will definitely stay here again.