Volga, Member of Preferred Hotels & Resorts

Modern architecture and design, area, comfy beds

Slow service with some communication problems

Had a lovely stay. The architecture was stunning and the drinks were great in particular. Yaretzi was so helpful at check in!

We arrived in Mexico City for the Dia De Los Muertos festivities. We were originally booked at another hotel, which we were displeased with after the first night. I got on Booking.com and sought out other accommodations. I was worried that we would not find a place to stay due to the events in the city. I found Volga. I am so glad that we did. The hotel is amazing. Breakfast is a fabulous way to start your day. Just one block off the Avenida de La Reforma, So many restaurants are within walking distance. The hotel bar is a great place to wind up a long day. Excellent cocktails. The staff is very attentive and pleasant. Our room was very comfortable and beautifully appointed. Housekeeping was impeccable.

Bed was a bit low on a platform.

NA

The switcher of tap water is super difficult to switch on or off. It broke twice when I stayed. Not knowing why they design to switch on or off 45 degree angle instead of up and down or right and left.

My husband and I stayed at Volga for five nights. The hotel decor and our room were very chic. The hotel staff could not have been more accommodating. The location was very central for a large city. We recommend this hotel.

I never normally write reviews but this hotel was so bad I feel obliged to warn others against it. We arrived off a flight from the UK, but slept not at all as the bass beat from the club reverberated through our bedroom until the early hours. It wasn’t just noise, but physical vibrations. In the morning, the rude and surly staff were reluctant to provide breakfast and kept making mistakes with our order. When, later, we tried to order room service, the kitchen refused, despite it supposedly being available 24 hours. When we tried to travel to the airport for our onward flight, the front desk had failed entirely to book our car as arranged, so we nearly missed the flight. This is the worst (expensive) hotel I have stayed at in a decade, please don’t think about booking a room.

Very comfortable. Very good customer service.

Nothing

I’ve read a few reviews about noise and service Hopefully , I can give you a better perspective. The very futuristic architectural designed hotel has a few elements that I look for in a hotel. Great location , good value and clean, comfortable rooms and beds. There is a vibrant street behind the hotel with a superb variety of restaurants and coffee shops and bars A short walk away is the park , Roma Norte & Condesa neighborhoods. Let me add that it is very safe to walk everywhere. The staff was friendly and attentive and polite. Rooms are very modern , interesting but compact. Beds are comfortable and linen and towels are of the best of quality. Breakfast is decent with fruit juice , coffee, a large fruit plate with yoghurt and eggs. I would have like to have seen a few more choices. There is great value for the rate that we paid of the hotel.