Hotel Penzance Promenade

Our stay at the Beach Club was excellent. Myself and my wife had originally booked 2 nights stay but added another 2 nights because it was such a nice place to stay and the staff were so friendly and helpful. 5 stars all round!! Especially the duty manager Tiffany and staff member Pheobe who helped show me around the buffet breakfast process. Breakfast was excellent and the 2 rooms we were in were clean and the bed and linen was so soft When we booked the extra 2 nights Tiffany upgraded us to a premium double room which was amazing. Tiffany was leaving to be promoted to another of the company's restaurants and we widh here all the best of luck in her new position. Ovrrall the Beach Club is highly recommend and we cannot wait to return there again.

Very welcoming friendly hotel. Great breakfast. If we stayed again I would upgrade to a sea view room as they were considerably bigger than the standard double we had.

Staff were really nice! The window in our room was too high, can’t really see what’s outside. The room felt very small because of how the windows were positioned.

The room was large and the bed was comfortable . But on a cold night the room was cold and the bathroom was freezing as the window didn’t fit properly. The shower over the bathtub was pretty basic. While I had called ahead to make sure we could have dinner at 8 pm as we were coming off the ferry from the Scillys we found that the chef had left at 6 pm, we were not advised and no other arrangements had been made. As compensation I was offered free parking.

The check in process was a little strange, one person on the phone quite a bit in a room off to the side, who knew you were supposed to go in there? He had two other people in there so we had to wait about 15 minutes. Then we went in and it was all of 30 seconds, here's your key, go up the stairs, see you later! No information given. One day we asked about the buses and how to take them (we are from Canada) and the girl at the desk said she had no idea, she never took the bus. End of that story too. So we didn't find them overly friendly or helpful at this hotel. The room was nice with a fantastic view. Took a while to get anything you asked for, e.g. towels. Everything is quite old but for the price you get what you pay for. Good location to town and the bus route. Food was very good at breakfast, you could have their buffet or choose from a menu. Again, no one tells you that you kind of figure it out watching others. I would return as I said the location was good, the view was amazing and food was pretty good at breakfast lunch and dinner/

This was the best hotel we have stayed at in Penzance. Room bright tastefully decorated. Warm. Comfie bed. Spotless all round. Ex. Breakfast. Bathroom fittings very nice. Woul def. Stay again

Good overnight stay. Check in was good and they let us check-in early. Room comfort also good. Good selection at breakfast. Hotel bar was closed at 9.30pm on a Saturday. We were too late to book for the hotel parking but parked in the car park opposite £3.70 for 24hrs

Great location with friendly staff. The room was designated as a small double and it certainly was small. We had tea/ coffee in the room but no Kettle!!

Overnight stay, bathroom mirror was a little dusty but otherwise OK.

Breakfast and the staff serving it were excellent otherwise pretty mediocre. Room was tiny and looked like it had been furnished by charity shop items. Carpet hadn't been hoovered before we arrived and room wasn't serviced on 2nd day of a 2 night stay which seemed odd for a so-called 4 star hotel. Pillows weren't good and had odd pillowcases and cushions on bed were cheap and flat. Bathroom floor tiles were stained. Price must be based on having a sea view.