Hotel Penzance Promenade

We were given a room in a separate building next door, behind a Thai restaurant. Room was small, poorly decorated. Shelves made of cheap kitchen unit materials. Tiny windows, more like ventilators. No AC in room. There was no clear mention of staying in a different building when booking. Breakfast was good.

Awesome look over the ocean bay in front of the hotel. Very nice and helpful staff.

The car park is terrible, and the light in bathroom broken.

I was in the UK for about a month and this was the best hotel that I stayed at. The room had a queen-sized bed and even had a small sitting area to watch the promenade. My booking included breakfast and it was very nice as it was a full breakfast. If down in the Penzance area again I would definitely book again.

On arrival there was no one at reception to greet guests. This led to a very confusing 5+ minutes waiting in the lobby. The bedroom and bathroom were dirty. There was dust and hair all over the floor, potentially from an animal. Although they reassured me no pets are permitted in the hotel. They clearly had some electrical work done recently as there was a loose light fitting left in the room on arrival which was swiftly removed, but there was still debris all over the bathroom where the work took place. I was then moved to a new room upon request. When entering the 2nd room I noticed the bedding was dirty which again was changed on request. Similar to the first room there was building debris in the bathroom behind the sink and on the shower tray. This whole scenario added 40 minutes to my checking-in. The pictures used to advertise the classic (cosy) double is a misleading representation of what you actually get. Using kitchen worktops as headboards, shelving and vanity unit/desk, which they fail to show in any of the pictures on their website or hotels.com of the room types. The breakfast was excellent. Fantastic friendly service from the ladies. Avocado on sourdough toast with poached egg, would be my recommendation.

The Beach Club was not mis-sold for location - it was right by the beach and offered great views of the Penzance coastline. Everything else wasn’t quite as billed. Communal areas looked the part, but our bedroom was showing signs of wear and tear. (Door hooks hanging off and marks on the coverlet.) We’d booked a room for three, but were told to squeeze into a double bed. Eventually the hotel relented and added an extra bed, but it was a struggle. The car park was impossible to squeeze into. It took two attempts to get the parking charges removed. Breakfast was a fiasco, with everyone apparently booked into the same time slot and a temperamental coffee machine that couldn’t handle more than one customer every ten minutes. Each time we went to reception for help, there seemed to be a long wait while staff dealt with other disgruntled customers. There were some friendly and accommodating staff in the dining room. They seemed to have their work cut out for them. We made the most of our stay, but it wasn’t the most relaxing of experiences.

On arrival there was no one at reception to greet guests. This led to a very confusing 5+ minutes waiting in the lobby. The bedroom and bathroom were dirty. There was dust and hair all over the floor, potentially from an animal. Although they reassured me no pets are permitted in the hotel. When mentioned it could be from an animal one of the employees got quite defensive. Although in general they were very polite. They clearly had some electrical work done recently as there was a loose light fitting left in the room on arrival which was swiftly removed, but there was still debris all over the bathroom where the work took place. I was then moved to a new room upon request. When entering the 2nd room I noticed the bedding was dirty which again was changed on request. Similar to the first room there was building debris in the bathroom behind the sink and on the shower tray. This whole scenario added 40 minutes to my checking-in. The pictures used to advertise the classic (cosy) double is a misleading representation of what you actually get. Using kitchen worktops as headboards, shelving and vanity unit/desk, which they fail to show in any of the pictures on their website or hotels.com of the room types. The breakfast was excellent. Fantastic friendly service from the ladies. Avocado on sourdough toast with poached egg, would be my recommendation.

Lovey ocean view! Clean and comfortable room.

Very nice hotel right on the promenade. We had an amazing view for the luna standstill and summer solstice. Very friendly and helpful staff. Comfy room. Off street parking.

The Beach Club is an old gem situated near the end of the Promenade as you head out toward Newlyn. It has a lot of charm, is easily accessible to the beach, and the food in the hotel's restaurant was surprisingly good. (The buttersquash soup was my particular favorite). The staff was friendly and accommodating. Special thanks to Ashama -- we belatedly had to book an extra night's stay, and she figured out a way that we didn't have to change rooms, for which my husband and I were very grateful. Our room was cozy (some might say "small") and there are no elevators so you have to climb stairs to get to any of the guest rooms. But after a day of walking around Penzance and West Cornwall, what's a few more steps? We had a lovely week there.