Host & Stay - Butterfly Lodge

The lodge was at a quiet part of the park. Well equipped, clean and tidy.

Nothing

Self catering

location was good but you need a car to venture out in northumberland.

hot tub needed a new pump so no bubbles

the beds were very tied, and were definitely ready for new mattress & bedding, was told any marks kn towels we would charged extra, and the deposit you had to pay the week before was a large amount.

We had a wonderful stay the Lodge had everything we needed, lovely quite location.

Only small thing the mattress was very soft which wasn’t very comfortable for my husband who has a bad back.

Kids play area but even that needed a update

Safety wasn't there. Site was a building site. Pub near caravan is a tiny building so if raining you be lucky if you can sit inside. Shop on site yeah few bits but nothing to shout about so if you have a long drive to get there take food with you as you be lucky if you can get in the big site. Washing machine broken Hot tub needs a update Pans and baking trays on floor in cupboard and they were either filthy or rusty Kitchen tap hanging on for dear life and a loose screw placed in the gap. Cupboard for your clothes in the main bedroom has painted ladders and hoovers and lots of other bits in it so nowhere to hang your nice clean clothes when you have had to pay a fortune to use the outside washing machines on site. The part of the site this caravan is on is definitely not the nice side be warned. And worse of been ignored when you do put a complaint in. I have more photos I could put on.

The location was right for our purpose. It was peaceful.

We didn't have enough towels. The washing machine was not in use even though stated on booking, there was an outside lpop-up laundry instead. The single beds were small, the double bed was hard. The wi-fi worked but the smart television was very hit and miss, even trying to change channels. The microwave and cooker were horrendous.

Very comfortable & welcoming

The smoke alarm was beeping upon arrival. Had to take the batteries out. Only 1 small pan & only 2 teaspoons. There were a few cobwebs.