Host & Stay - West Cliff Retreat

An excellent location. Comfortable and spacious. Off road parking. The Host and Stay staff were incredibly helpful and friendly. Would definitely stay there again.

Very convenient location

Cleanliness. Lounge carpet badly stained, all surfaces not cleaned, weeds all over terrace area, rusty outdoor furniture to rear and balcony needs throwing out, stinking mop in downstairs toilet. TLC needed overall. Upstairs beds and baths fine although both shower controllers v difficult to turn and probably break soon. Maybe absentee owner who isnt aware of any of the above?

Great location, lovely apartment with everything you need. Great place to stay

There are cobwebs on the light shade in the hallway and dusty under beds.

Warm, Modern spacious with parking for 2 cars

Wasn’t clean, dust everywhere & both showers had black mould. Complained to host & stay. We bought cleaning materials & cleaned ourselves as one of our party has low immune illness & could not risk mould & dirt. A few kitchen cupboard doors were loose. Blinds in small bedroom we’re broken. No wardrobe in main bedroom. Leaking radiator had to fetch maintenance as worried it would flood. Slippy mouldy slabs outside with multiple weeds…needs serious maintenance & deep cleaning..

All great apart from the welcome email needs updating with a link that has been removed. As described below. Would recommend

In the description of where to find the lockbox the email says [link removed] which was unhelpful as it was 10 pm, and raining, with young kids in tje car etc. Found them in the end though:)

A fabulous property, newly refurbished, comfortable, clean, very good location, clear and responsive communication. We would stay here again without a doubt

An earlier check in time would have been nice- 4pm a bit late. You could pay for this, but 3pm with no extra charge would be reasonable