Host & Stay - The Loft @ The Regency

Lovely apartment in a lovely location, really close to the centre of town. Harrogate is one of the nicest towns in this area, definitely a high-end location, with really good restaurants and shops, plus it's close to Knaresborough (well worth a visit with the viaduct spanning the river gorge and the historic streets and pubs) and everything else North Yorkshire has to offer. The apartment is clean, comfortable and really nicely furnished - a very pleasant place to stay as long as you're ok with the steps up to the top of the building. We were there as a group of 4 (2 kids sharing in one room, us in the other) and there was plenty of space for all of us. Communication with the company was great as well - we had to report some damage as we were checking out (a carpet mark which turned out to be from a hot iron which a previous guest must have dropped (I reported it to make sure it was on record just in case it hadn't already been raised), plus a window blind pull cord which we broke) and they were great about it. They do offer insurance at the time of booking, which I'm glad I chose to pay for (not expensive at all) because I think that really helped out. I'd definitely stay here again.

Excellent location. Fantastic facilities in the apartment. Really well thought out design and furnishings so we had everything we needed. Kitchen well equipped, great to be provided with coffee pods. Super fluffy towels, v comfy beds.

Nothing, everything was excellent.

Clean

Too hot during heat wave

The apartment was lovely. Clean, comfortable, really pleased with the place.. hopefully will stay again. Will always come back when I'm.nect here for work. Highly recommended

Nothing

Bright and spacious. Apartment was very clean and well equipped with everything we needed.

Spotless apartment great location and felt like home from home

That I didn’t own it lol

Beautiful apartment and great location.

We did not stay at this property as on arrival we found the property to have not been cleaned since the previous occupants. We switched on the lights to find bags of rubbish in the kitchen, which was the first red flag. We then opened the first bedroom door to find unmade beds with dirty linens on them. Not expecting much we found the second bedroom to be the same, dirty unmade beds. Finally we went to the bathroom where a pile of dirty towels was on the floor and the bath was not cleaned. We contacted host and stay who tried to contact the property owner. Finally after an hour of waiting we were told no one could come and clean the property and that we had to book somewhere else (at our own cost of time and money) and we would get a refund. I contacted booking.com who were and are still waiting for host to confirm refund. Will give it 2 more days before taking this further.