Residence Inn by Marriott Fresno Clovis

Room size was great. Nothing bad to say

Nice hotel but a bit dusty and dirty. Doesn’t seem like they have much visitors

Great customer service!

Everything was great, just a higher level of hotel above everyone thing else

Love the stay here! The staffs is friendly and professional, the rooms is nice, clean and spacious. Breakfast is always good.

I’ve been a loyal Marriot customer for many years staying over 20 nights a year mostly For business. I chose Residence Inn Fresno Clovis expecting the same level of trust and service but instead I was falsely accused of stealing a coffee maker from my room. To make matters worse they charged my work credit card without informing me, which could’ve seriously affected my employment. I quickly reached out and offered my personal card to prevent further damage while they investigated but what really alarmed me was the inconsistent explanations, first it was about blood stains on the sheets, then they said it was about missing silverware , finally it became a missing coffee maker. For someone that stayed with Marriott for years without any issues this situation was handled very poorly, there was no clear communication, no transparency and no real effort to make things right. It’s disappointing that a brand I once trusted would treat a frequent guest this way.

The hotel could use some update on the furniture outside. The pool isn't that large, there isn't much else to this facility. Poor service this time as we never got any housekeeping...we never got new towels or amenities for the bathroom and they for some reason only came in and changed our bathroom trash. Didn't make the bed or clean anything else.

Good easy stay. Clean and comfortable, good location.