Host & Stay - The Pepper Pot

Not very happy with Host & Stay,why do I book through you and then they take over.Firstly they emailed exact details of location and key box # 2 hours after our expected arrive time.Because of this we spent nearly 2 hours trying to find the place,as we had it down as Denwick,where as when we eventually found someone who gave us directions it was Long Houghton.If they had give us the details the day before it would have enabled us to go straight there.They were keen enough to send at least 2 emails to try to get me to spend £25.00 for their insurance,a complete con,but not to email direction until after or agreed arrival time.I would never book a property that involves them again.They took the original deposit from my Spanish credit card,then refunded it,which cost me £17.60 in the exchange rate,then too, 25% from my English card,they also took the balance of 75% at least a month before date we booked from.All in I feel they are money grabbers,even the own doesn't like them.We enjoyed our stay after the initial frustration of 2 hours driving around asking people where it was.Never will I use Host & Stay again.

Owner very nice,cottage good,location excellent,loved the area,people helpful and friendly,which is a good job,as we didn't have correct address details,as above.

Excellent location. Well equipped.

Stand alone property in a rural setting with outside space to appreciate the beautiful views. Very comfortable bed and well appointed shower room. Clean and modern finish which was dog friendly and ideal for our purposes.

The location is perfect for visiting Amble, Alnwick, Craster etc. It's great for exploring. The bed was super comfy

The postcode takes you to the wrong property. I had a really stressful start to the holiday as it was difficult to find the property. The man whose driveway I ended up on said it happens all the time. So I'm surprised this hasn't been rectified by the host to provide adequate directions to the property. When you do go further along the road the sign is very small and impossible to see at night so this could be improved for sure.

The location is excellent quiet and no traffic noise, superb bathroom, and very comfortable bed.

Some of the crockery was chipped, the frying pan was useless all the non stick surface was ruined. As a dog owner it would have been nice if the garden was enclosed.

Great location for exploring the area. Perfect outside space for our dog.

Blackout blind in bedroom would have been useful.

Nice and quiet. Loved the décor and the bed was very comfortable.

Sadly the shower wasn't very clean and it had pink mold in the grouting. I had to clean it before use. Also too many emails and was disappointed that there was insurance added on after booking

Very clean and comfortable, great location