Hoi An Delicacy Hotel & Spa

Staff were awesome, especially Chloe. Friendly, knowledgeable and helpful.

A table and chairs in the room would have been useful. Also, you couldn’t turn on the toilet light without also turning on the lights in the open-plan bathroom. Not a big issue, just a suggestion, really

Fairly new hotel just a 10 minute walk from the old center. When I arrived, Chloe welcomed me and she's just one of those people that make you feel right at home. She was super sweet throughout my stay. The room was spacious, water pressure excellent and the bed was nice and comfy. The breakfast was pretty good (egg station, pho station and some fruits). Rooftop bar was cozy with good music, delicious cocktails and long happy hour. The hotel pool is in the shade throughout almost the entire day (which I like). Had the fresh spring rolls for lunch which were also delicious.

The minibar in the room has the typical Vietnam problem: it doesn't really cool your beverages. Maybe some more drink options during breakfast (got to hydrate!) would be nice too.

Location was good , close to old quarter . Rooms were very clean , spacious and comfortable

The pool service was a little slow but that wasn’t a major issue.

Beautiful hotel - excellent attentive staff- great food - all the facilities you need - great branding around the peacock theme.

Could have possibly had a gym room.

Hotel was very clean. Staff very helpful.

We visited in April 2026 (2 adults and 2 kids in 2 separate rooms). As many reviews state, the service was truly exceptional. Chloe and Susan from the reception/management team, in particular are excellent hospitality professionals, always trying to predict your needs, learning your names, help book drivers/tours/ laundry, etc. Location was good- not too close to the Old Town which I preferred (as the Old Town has become a bit of a circus since we last visited years ago). The rooms were very clean and the beds were beyond comfy. My room overlooking the main road was a bit noisy due to all the traffic, but nothing earplugs cant fix. Breakfast was lovely, and included a very decent variety of food (fruit, local dishes, bread, juices, egg station, etc). We had lunch a few times at the same restaurant and found the food to be great. The pool area was also lovely, and even though the pool is amall, it’s enough to have a little swim and a respite from the intense heat. FYI - The heat in/around Hoi An gets much worse between May-August (over 40/45C) so ensure you don’t visit during that period as it’s borderline dangerously hot. Overall, we Highly recommend Delicacy due to the high level of service provided.

Nothing. The team are all very well trained, and their service was exceptional

The property was well presented very clean.

Personally, I liked the greeting by Vy at the entrance. Customer service skills being able to speak English the willingness to help us with everything we needed the beautiful hotel and it’s layout the cleanliness had stayed at many hotels. This is by far the best one in Vietnam.