SpringHill Suites by Marriott Jacksonville Baymeadows

Staff and facilities were fine. Breakfast was adequate for this type of hotel. We stayed there for a family funeral and had booked an extra day. However, we had another family emergency and had to return to our home a day early. Although, I wasn't particularly hopeful, both the hotel staff and Booking.com worked with us to get a refund for the last day we had pre-paid, which was very much appreciated.

I was appalled that at the front desk there was a sign stating that there was a $3 per day parking fee. This is not a city center hotel with a parking garage or valet parking. This is a hotel built in the middle of a parking lot! --the equivalent of a 'motel' or 'motor inn.' I have traveled across the country and in many countries outside the USA staying in similar hotels and inns and have NEVER been charged a parking fee. I think it is obnoxious. No one appreciates being nickeled and dimed. It would be better to just raise the rate by $3 per day than to add on an obviously unnecessary charge. No one walks to this hotel (for instance, from a train station or airport). Everyone arrives in a car. As a Marriott Bonvoy member, I think it is beneath the Marriott corporation to inflict such a ridiculous charge on their guests. Perhaps it is this hotel's individual management team that has decided this is a good idea to pocket several hundred dollars a day without sharing a percentage with the corporation or booking agencies. I think it is despicable. And, by the way, so did all of our other family members who stayed there for the funeral. I did NOT like the brand of shampoo, conditioner, and body wash products in the shower, Alice + Co. Botanical. Each one had a different scent the last of which was sickeningly sweet strawberry. I would prefer a dish detergent scent to fruit in my cleansing products. My suggestion: go neutral or unscented. People want to feel clean, not like a fruit basket.

Breakfast was good. The staff was great. The location was also great. Easy access to everything. The room was fantastic.

The floor in the room had dried rose petals on the floor from a previous customer. Also, the sink stopper was in the closed position. I had to go under the sink to push the stopper back up so water could drain. The food was only warm.

It’s conveniently located off the major highway

It’s hard to believe that this property opened in 2023 . It’s dirty and needs a deep cleaning.

Large gaps under the door, loud door mechanisms, poorly constructed paper thin walls and finally cheap windows where you can hear every passing vehicle. The room was spacious and clean but the main reason I selected this motel was a goods nice rest. I could actually hear the people next store snoring, that’s how thin the walls were.