Bilbao ciudad del mundo, arte, tele-trabajo y ocio

Great location… clean, comfortable & has everything you need

The worst check-in I ever experienced with Booking.com. We landed in Bilbao after 10pm and on our 30 minutes long bus drive to the the apartment, tired and looking forward for sleep, we were asked by the owner to send her 1) the photos of our IDs to her phone number (!) and 2) a €200 deposit to her bank account (!!). Mentioning, that she is far from the apartment to meet us in person and she will write us where the keys are situated only after we’ll do 1) and 2). We were aware about the deposit, but in the conditions on Booking.com it was clearly said it will be collected BY CASH upon our arrival. I was in shock by owner’s behaviour. We paid full price for our stay in the apartment weeks in advance and we couldn’t accommodate us when arriving on the address before midnight. __ After I told her on the phone I’m already solving the issue with Booking.com, she said she will come to accommodate us in 3 minutes. After arriving, she was angry, repeating “What’s wrong?!” all the time, hardly understanding our English and completely misunderstanding that anything could be wrong on her side. She showed me other tenants photos of IDs on her Whatsapp (!!!), explaining that “everybody does that” and nobody complained before. It was pointless trying to explain her the security issues with sending ID photos by chat, she just kept repeating it was never a problem for anybody before. ___ Unfortunately, the operator from Booking.com called me back with the solution of offering us different apartment nearby too late, as my friend overtook the conversation with the owner and we somehow managed to accommodate in her apartment. By the way, on our departure, we were told to take off the sheets and bed linen and put it next to the washing machine and also take the garbage can waste outside and put it in the rubbish bin on the street (is this normal in Basque, when renting a luxurious apartment?). Anyway, how can a host like this be granted a Booking.com licence??!!

Great location to visit Guggenheim and the old village!

Everything was very good

The location is very convenient

The apartment is collage of old furniture and a modern tv with non taste or style, the master bedroom entrance is a bathroom so you can figure the humidity issues you have in that room, the linens and towels are moldy and smelly

everything

nothing