Royal Square Hotel - NEC & Birmingham Airport

Shower was cold and didn't work No ventilation in room on warm day Room was smaller than I'd expect for the price Shower wasn't large enough to stand in without touching all 4 walls

Staff/management were super polite and friendly, great service from them. Room was very clean and well presented with everything I needed.

Was a little noisy due to no soundproofing, so when next door unlocked their door it was rather loud. Also the water heater/pump (couldn’t tell what) was rather loud when other rooms were having a shower.

I liked that it was a nice and cheap hotel for me to book when alot of others were sold out around this time

The room looked nothing like the pictures thats shown for the room type I bought, the soundproofing was terrible so I heard every door slam constantly, the fitted sheet wasn't fitted and looked and felt like a table cloth, there was no plug near the desk so I couldn't use the kettle safely, the window looked out onto a fence instead of literally anything else, the shower pressure was non existant and if I wanted to use the toilet in the night I had to leave the light to warm up for 10 minutes before I could use it because it was so dim, the room was much smaller than it looked and the curtains were flimsy and just overall not worth what I paid considering the ibis styles hotel was £5 more per night and looks so much nicer

Friendly staff and cleanish are the only positives I have. Entire place is very tired and smells a bit funky. Creaky floorboards. Doors that slam. No sound-proofing. No lift. No air-con. Very unhealthy and limited menu in “restaurant”. No options for food allergies. Hot food not hot. Drinks expensive -£8 a beer from a can. Very hard beds and pillows. Only 1 tv Chanel available. No other shops or restaurants around for quite a distance. Hopefully my boss didn’t pay too much for this place.

I'm afraid the breakfast was very overpriced for what it was. Croissants were stuffed in a jar and I only had 3 pieces of toast.

I struggled to get a good night's sleep as the pipes or radiators (not sure what was making the noise) rattled on and off throughout the night! Please could something be done about that as I'm sure I'm not the only one to have heard them.