Regal House Hoang Van

Staffs are very helpful. The hotel facilities including pool, cafes, bedroom etc are new. Very nice pool indeed. Close to the beach, only within 5 mins walking.

The area around is kinda new so there weren’t many choices of restaunrants/cafes.

I would like to start by saying the staff have been very helpful where possible and this is not their fault. However, we were extremely unhappy with the hotel, location, and the false advertising on booking.com which lead us to book this accommodation, in the middle of a construction site. The 'peninsula' does not exist yet. The 'Urban Area' looks like a ghost town as it is still under construction. The streets and roads surrounding The block which The hotel is on, are literally being built as of today. The hotel is the only finished building in the area. The facilities are inadequate, there is no hot water and as I am typing this, there has been a power cut. The roads around the hotel are not even finished. The tarmac is literally wet, and has been walked in to the hotel floor including our room. Our room now smells of tarmac. It's truly upsetting especially when we have paid to stay at a "luxury hotel". Has anyone from booking.com actually been here to confirm the advertised images and property description? I really hate to leave a negative review, but I feel it is necessary to warn other potential guests of what to expect, so as not to have the same experience as us. We were advised by a member of staff that the model of the area in the hotel lobby resembles what the area will look like when it is completed in 5 years. I'm sure when the are is completed it will be wonderful, but currently, it's under construction. Very disappointed especially as booking.com is a trusted service I use regularly and would have expected a much truer picture to be painted.

Rooms were nicely designed and pretty new throughout. Beds were super comfortable and the A/C was powerfully strong to help combat the summer heat. The welcome tea and water each time we sat in the lobby were much appreciated to elevate the experience. Our train departed late afternoon and they allowed us to pay half a small fee (I think it was 400K VND?) to keep one of our rooms until 4pm (4 additional hours).

Located a bit further away from any action though it's quite close to a beach. There's a lot of development around so be forewarned of construction work throughout the day. For an elegantly designed hotel, they're still lacking some of the essentials like a functioning credit card machine. We were asked to pay cash and more or less badgered throughout our stay on whether we would be able to make the payment - couldn't even enjoy our breakfast without being asked if we can pay the cash as we awaited to see if they can "fix" their credit card machine.

Newly-built. Surrounding area is open and clear

In one of the rooms, there is no door between toilet and sleeping room. The breakfast tastes badly and is very poor in dishes.

Phòng và trang thiết bị mới. Được nâng hạng phòng miễn phí. Là căn duy nhất được hoàn thiện trong khi toàn bộ xung quanh đang xây dựng nên khá bẩn.