Omni Tempe Hotel at ASU

Clean welcoming. Staff was amazing

N/a

Great location

My recent stay at the Omni Tempe Hotel at ASU was exceptional from beginning to end and easily one of the best hotel experiences I have had in many years. What impressed me most was that the outstanding service began well before I even arrived. A simple pre-arrival request prompted kind and welcoming outreach from Emily Harris (Front Office Manager), Lei Wong Yuen (Loyalty Ambassador), and Cameron Seaman (Assistant Restaurant Manager), each of whom asked how they could make my stay even better. That level of thoughtfulness set the tone for everything that followed. The hospitality was truly top-tier, with every employee making us feel welcomed and valued. At the very top of a long list was Marvis Floyd at Lucero, the hotel’s rooftop lounge. Marvis welcomed my wife and me with complimentary glasses of champagne and treated us like longtime VIP guests. His warmth, professionalism, and attention to detail made our evenings at Lucero memorable. Equally impressive was the experience at Salt & Gila. Heather (Director of Food & Beverage, I think), Reanna and Al (servers), went out of their way to ensure we were comfortable, happy, and thoroughly enjoying ourselves while relaxing poolside. Their attentiveness struck the perfect balance of refined and personable. Our suite was roomy, beautifully appointed, and comfortable. The hotel itself has a relaxed elegance that feels elevated without ever being pretentious — exactly the kind of atmosphere you hope for when traveling. Finally, I would be remiss if I did not mention Kyana Gerard, Director of Rooms, who promptly resolved a billing issue involving a third-party booking service (I would encourage you to join Omni's loyalty program, book directly with Omni, and avoid such third-party services). Not only did she handle the matter efficiently, but she also graciously provided additional Omni credits for the inconvenience, which was greatly appreciated. Omni Tempe at ASU has mastered hospitality. For anyone visiting the area, this is THE place to stay.