One Thibault Hotel by ITC Hospitality

My vehicle was broken into and belongings from vehicle was stolen. Hotel did not have parking available and instructed me to park on the street over night.

Great location with wonderful views of the city

My stay was disappointing. Check-in was chaotic, with staff seeming unprepared and confused about the key distribution and registration process, making it unnecessarily tedious. While the room itself was comfortable, the hotel was noisy throughout my stay. Adding to the frustration, someone attempted to enter my room overnight, and the concierge mistakenly called me at 6 AM looking for another guest. Overall, it was not a relaxing experience.

Hotel safe, clean and quiet. Staff very pleasant and helpful..

The placement of the bed was a joke. There was hardly any space between the bed and the window for my wife to move! It was very uncomfortable. The aircon/climate control was also a problem. There was a heat wave in Cape Town and the unit was 'stuck' on 25 degrees!! I have a disability sticker for my car but the security insisted that we parked on our allocated parking even though the disabled parkings was vacant! We travel a lot and this is not an experience we would like to remember!

The staff is absolutely terrible and made our stay here absolutely horrible. We came here, got engaged, and this hotel was the worst place to celebrate. It takes an act of god to get upstairs to your room and you have to beg them practically and get on your hands and knees in order to receive the bare minimum of clean sheets and clean towels. Staff is unprofessional and disrespectful to guests and could not say enough terrible things about this place.

This trip was for 7 people x 7 nights: Three studio rooms and one studio deluxe (had a couch). All feedback here was already given to the hotel itself. Hopefully, they fix the issues immediately because these issues are easily addressed. *long thorough review. hope it helps you make your decisions.* ROOMS ARE FANTASTIC 💚 Since there were four rooms and seven people, we do fit the occupancy rules per room (of two pax per room). We were planning to just arrange roommates amongst ourselves. But the security of the building necessitated that each person has his own room key to their room. My two teenagers and elderly mother stayed in the Studio Deluxe with the couch. They allowed that and gave the three of them room keys. The kitchenette is well equipped with clean and unbroken pots/ pans/ cutlery/ utensils so we were able to heat up our leftover restaurant food for our breakfasts. View from the rooms were a joy to wake up to (this only applies to one side of the building). DEFINTELY RECOMMEND TO TRAVELLERS !!!! 💜💜💜💜💜 the location is fantastic. We bought the city explorer hop on hop off bus and can easily return to the hotel via the blue line. The V&A Waterfront is only 750 meters away so my mom could still walk it. Long Street (considered the main thoroughfare), is also just a hop away. There are some beggars around but that's true even in Jburg. A KFC (diagonally across the hotel) is open until 830pm when almost everything is already closed. And we often had breakfast at the Food Lovers Market (beside KFC) where breakfast is a pay by weight deal. Could easily buy groceries at Pick and Pay on Strand St and cook meals as well; we were too lazy though. GREAT SECURITY 1. We were granted blue key cards. They only work for the room doors. We show the keycards to the security personnel and they key open an automated turnstile for us to walk into an area with four lifts, then take the lifts up to our rooms. 2. Exit protocol is questionable. One security personnel got very short tempered with us the second day because out of the seven of us, I was the only one always ready with a keycard (i have a very small bag). We were not instructed that we should show our key cards to exit until that guy angrily told us about it. I understand the entry protocols, which are actually very good. I do not understand the exit protocols. Why do we need to show key cards? Assuming that the entry protocols were followed to the letter, then no one inside is inside without having cleared security. Which also means we should be able to exit at will. HOUSEKEEPING IS VERY POORLY DONE. We were informed that housekeeping is done every second day. We stayed for seven days so our housekeeping would be Day number 2, 4, 6. The review below has been relayed to the hotel. Posting here and i hope these are no longer issues when you book here. These are solvable. The stay is otherwise still great. 1. Mom's room (Studio Deluxe): Bathroom sink had HAIR clogging the drain. Super yucky and very very obvious even before using bec the hair was sticking out of the drain. My mom lifted the drain top (that silver circle thing) on day 2 cleaning day hoping that the housekeeping staff would remove the hair. Nope, all that hair stayed there until we checked out; staff just put the silver circle thing back in complete with hair. My mom and kids used the kitchenette sink for washing hands and brushing teeth and did not touch the bathroom sink. 2. One studio room had a very dusty floor. We all wore socks while inside the bedrooms, and the occupant of one studio room ended up with black soles. The floors are not carpeted so the expectation is that they are mopped. The room was mopped after Day 2 cleaning. No more black soled socks. Putting this here so you could check your rooms for cleanliness before heading out to tourist. 3. ROOM SAFES - unusable. There are no instructions on how to reset the passcode to the safes. (Other hotels have simple instructions attached to the safes). My mom's room safe door was open, but the lock was protruding. My room safe was closed and locked. The other two rooms had open unlocked safes but there was no technician to teach us that first day as we arrived at almost 7pm. I called the front desk about it, but apparently, technicians are there during office hours. uhm... that's a bit of poor planning there, eh? Tourists are out during the day and often return after dinner. Which means during the times we need to have someone teach us about the safes, there is no one there. 3. All three rooms got refills of shampoo, liquid soap, coffee, tea, sugar, creamer only on Day 2. When we returned on the evening of Day 4, there was no coffee or shampoo in my room. I called up the front desk to request for some and waited an hour before calling them up again. Front desk person sounded exasperated with me and said there was no housekeeping staff in the evenings. They report for work at 8am. "Oh okay, thank you, i now understand." I was under the assumption that this was a hotel, since it's labeled under hotels. In any case, I expected that housekeeping would refill what is needed by the time we returned on Day 5. Fortunately, we arrived before 5pm on Day 5. There was nothing refilled. Called up the front desk again, and i reminded them of it. Front desk person said she made a note for housekeeping to bring amenities to us, and was surprised that there were no refills done. Finally, a housekeeping person arrived with shampoo refills and coffee refills. Fortunately again, my husband decided to grab more coffee packets instead of the usual two they give. I found out during dinner of Day 5 all of us did not get refills, and we had to share the coffee husband grabbed among us. (Nope they weren't enough. At this point, we were frustrated already so we just bought our own coffee on Day 6 from across the street). After Day 4 housekeeping also, my room did not get a blanket. It was just sheet, comforter, duvet. No thin blanket that usually goes under the comforter. not a big deal for the husband because he likes comforters. It mattered to me because I get very hot while sleeping and can only use a thin blanket. But with our experience with the coffee thing, i decided not to request anything anymore. i just slept on top of the comforter with my jacket on.

Very friendly and helpful staff great location and very easy to get around. Staff assisted with making my stay in Cape Town great by recommending things to do and spa service

Attentive, friendly staff

Highly recommended. Front desk staff could be more welcoming.