Hotel MadreSierra Parque Tayrona

The view

The manager ( Nancy) Rud, didn’t help, she was worried only if her rest and his son. The Hotel didn’t provided a receipt even though I asked for one. Charge taxes with out received. The road is in horrible conditions. The only option for food is in the hotel and the food is bad and súper expensive.

View from the hotel on the river, calm, the rooms, the jacuzzi (but you need to advise the staff to warm it and the water is not clean) Thanks Eric (bartender and waiter) for your help and advice !!

access extremely difficult, you can only access the hotel with a 4x4 as you have to cross a river and climb very sharpen roads ! Hotel staff is not very helpful to easy to access but they have a 4x4 so you can ask them (a little bit expensive though), they charged 5% extra on every payment with credit card and the nearest ATM is at a 30 mns drive from the hotel

We carefully selected this place for staying 4 nights over new year's eve some 4 months in advance. - But arriving there, there was no room (hut) available anymore, due to a short circuit according to the official explanation. - We remain with some doubts about what really happend, in the "lobby" where quite a few guests with luggage probably waiting for a room. The way the staff was receiving us (we were driving that day many hours, arrving tired from Cartagena) was totally unacceptable. The manager seemed to be overwhelmed with the situation... She wanted to inform us already the same day morning about the situation, but as we were concentrated on driving, we learned about it only on arrival... She arranged for us one night at a nice nearby resort called Kantawa (from 30 to 31 December) and left it to us figuring out where to stay for the night of 31 Dec, 01 and 02 January. - You can imagine this is not an easy task to do at ultra-short notice and the impact this could have to your oversea's holiday (we came from Europe)... We were extremely suprised about the warm welcome at Kantawa and their efforts in helping us, even arranging a very improvised solution for hosting us two nights when they were also fully booked.

The food was amazing, super healthy and fresh. The location was out of a movie, never been at such an amazing location in the middle of nowhere. And probaly the best thing was the personel, amazing people with such a good attitude and vibe.