Capital O Hotel Patio Pombo

Distance to Zocalo

I like everything

It looks beautiful on the photos!

The shower didn’t work The linen was dirty The staff didn’t do much to help The room was in the attic

I liked the hotel decor

En la app decia check- in a la 13:00 horas en el hotel el check-in es a las 15:00 fue el primero incoveniente tuvimos se comento el horario que decía en la app refierieron groseramente que ese no era su problema que esperar para que nos dieran la habitación, mas tarde huvo problema con el agua de la cual no pude bañarme de igual forma se comento lo del agua refiriendo groseramente que ese no era su problema

The staff gave us different rooms than we had booked due to maintenance issues in the building. But they didn't inform us about this relocation, which meant, that we suddenly had to move around which caused confusion and discomfort. Furthermore, they suddenly demanded that we had to pay a lot of extra money for a better room, which we hadn't chosen ourselves - it was them, whom had made us take the room due to their problems in the building. The way the communicated to us made us very uncomfortable, and we felt forced to pay a fee, that was unjustified. We cannot recommend this hotel to anyone.

The hotel is well-situated, near to the Zocalo, and touristic places. The staff is friendly. They offer breakfast at a rezonable price, and really good stuff! I highly recommend this photel for any traveller looking for a good location in Oaxaca

This was probably the worst hotel experience my husband and I have ever had. You are cat-fished with the pics and told you will receive things that you actually will not get if you book here. Breakfast was 1 coffee and 2 pieces of toast! My husband killed 2 cockroches in the dining area in front of the staff and they were not concerned at all; There was NO WIFI in our room. Our DIRTY room was actually in a very strange location of the hotel (a weird room on the roof of the building that could only be accessed by three flights of stairs and a very narrow hallway. The bed was truly the most uncomfortable bed I have ever slept on. The calcium buildup on the shower head didn't allow for an actual shower and the toilet didn't flush! Even still, when we demanded a different room for all these reasons, they only provided us one AFTER we paid more money! The second room wasn't much better. It was on the first floor but only the toilet worked. still no WIFI; still the most uncomfortable bed ever; still no regular breakfast. They refused to refund us, so we ended up having to leave for a week and go somewhere else. BEWARE!!

So bad , it was no hot water and all night licking hot water because the past leaking water all night was humidity all night I tell the manager change the room but he tell me he’s manager refused to do that so the hotel make my trip horrible horrible. I think they have to give me my money back because it’s fair.

So bad

Falta de informacion para llegar a la propiedad y mal cervicio al cliente