Habitation Des Lauriers

The quietness and view of the city

Staff such as receptionist needed more customer service training I told them specifically that I reserved ocean view rooms (2) during my reservation, however I was given two other rooms which were not equivalent to the ocean view even though they stated that they were superior rooms. I requested to be compensated but at no avail, I feel the facility uses the bait and switch method. Secondly they claimed to have a shuttle that can pick you up at the airport yet they are very hard to reach or impossible to reach either by phone that doesn't seem to work or by email which they do not respond. So future customer beware of the pictures posted on the website.

City view and the breakfast

The room I was given

Good location, looking over the city. Only 15-20 minutes walk to the Cathedral. Very responsive to messages (with good English). Restaurant food and drinks were good. Well kept property.

I took the budget room which was quite basic, although it did have AC and fans. Airport pick up / drop off was $30 one way or $50 return. They insist that they won’t confirm until you message them that you are on the flight and it’s taking off. I did this from Providenciales (luckily my phone was working there) but this meant that my short flight was quicker than the vehicle, so I had to wait 20 minutes outside the airport before he turned up.

Server mishandled my food, poor customer service. Need to work on that… TV not working

La nourriture était bonne. J'ai commandé du poisson grillé et il a été bien préparé.

L’établissement est situé sur une colline TRÈS dangereuse. Ce n’est pas du tout adapté aux personnes à mobilité réduite, et on peut seulement y accéder en moto ou avec un véhicule suffisamment puissant pour y monter. De plus, nous avons été surprises de découvrir que les chambres standards sont situées à un étage supérieur, accessible uniquement par des marches extérieures. La nuit, comme l’hôtel est situé près de clubs, il y a beaucoup de bruit jusqu’aux petites heures du matin. Les membres du personnel nous répondaient en nous regardant de haut et n’étaient pas bienveillants. Nous avons appris un peu plus tard qu’il était possible de demander à un chauffeur de nous déposer au bas de la colline, mais ce service n’est pas disponible en tout temps.

Everything but I am very like the pool

Mountain only